American Home Design — Local services in Goodlettsville

From the beginning: (Update below)The salesperson pickles, or peaches, or whatever his name is (Tom), was misleading, and was easily upset by my indepth questions. However, we purchased a walk-in shower mainly because of the lifetime warranty in March 12, 2025. Our installer was outstanding! He was smart, on time, clean and did a great job. 👍🏻 A few days after installation: The shower leaks from the shower head after we turn it off it. Not low maintenance as stated by the company. The head keeps dripping and will run for hours just dripping. Some times all day. (At least 1 gallon of water accumulating. I have videos) Additionally, the caulking that they use around the base of the shower that connects the wall to the shower pan grows mold very easily and quickly. They used the same caulking in the drain area, which also grows mold very quickly. This mold is not easily removed at all. (We clean our shower weekly , and daily after every shower, we dry, the walls and the glass with a towel to keep our investment spot free.) As part of the warranty, you can only use certain products on the shower none of which are very effective on mildew. I've been trying to get this addressed with them for the last week with little help. That said; it has been dripping since I purchased the shower in March of this year but we had been doing our best to find out why on our end. We called the water department to check our pressure before contacting the company. Our water pressure is normal. Today, 7/15/25, we got a call to have it fixed on 7/29/25 the only available date to fix it. Lets see what happens. I will update this review when I get results from this company. UPDATE: 1/22/25. A representative from the company came to reinstall a new shower head and a new shower valve. We addressed the mold on the caulking, and it seems as though we are supposed to use denatured alcohol to try to remove that mold. However, when he did use the denatured alcohol, it did not work. The mold remains wedged in the corner. He also said, don't use it often, and to try using 6% vinegar to remove the mildew from the caulking. He did not offer to remove the caulking that is damaged and replace it. (but it is only a small spot). The repair guy also told me that I am not able to purchase that caulking from any retail store, they get it shipped directly from a manufacturer, and if they were to replace it, there would be an additional charge. Lifetime warranty only goes so far I guess. I'll continue to dry my shower down every single day to keep my shower spot free as far as mildew in the corners; I don't know what...

We used American Home Design for Rainsoft system.

*BEWARE

They don't give you ALL the information you need. The sales man is truly going to try to sell you hard. And we were not the wisest by not giving it a few days to sit on it and research on our own beyond that. So, shame on us... However, we don't want anyone else to be fooled, so let me tell you what they failed to tell us:

The Sales Man sold us. Yes! The product is amazing! We love the softener and the under-sink water filters. Those are great! HOWEVER, the Sales Man made it seem like we'd be saving tons and tons of money. We knew there would be some expenses like replacing the filters for the under-sink water filters and we also knew salt does cost money. However, he failed to mention that the tanks installed have a capacity of water filtering it can handle before it needs to be replaced. And the Tech said, it should be yearly! And get this... one tank is $400. YAH. And for a family of four like us, we went way over the "capacity" in a year... so it almost renders your system moot until you replace it. The Tech that came out even admitted that the Sales Men tend to leave that little "nugget" out of the pitch.

OH, and the UV light for your air doesn't make your air fresher faster. The Sales Man Claimed that it might make stinky things like cooking smells, for example, disappear faster. Nope. Opening a window does. We've tested it. Pretty useless, and I don't see any immediate benefits from it. I would skip that. Also, the clean start is an okay machine, I GUESS... but it's not so good that I want to take it with me if we ever move. We've gone back to using detergents and softeners because the Clean Start machine clothes aren't...

AHD recently replaced our front door and we couldn't be more pleased. Chris Parnell is the tech who by himself completed this project and did a fantastic job. I think Chris loves what he does and it shows in the quality of his work. He was very meticulous in every phase and explained everything to me as he went. It was labor intensive on a cold day which being done on an older home required ingenuity and creativity to complete. Things like the opening not being perfectly square and the aggregate porch at the base of the door opening having to be hand chiseled to ensure a custom fit are just a few of the challenges he faced and overcame. The job went well into the evening in 30 degree temps but he persevered until it was finished. Every minute detail was addressed well beyond my expectations. AHD states in their advertising they're the premier home improvement company in the state and Chris' professional workmanship validates that claim. It might be conceited to say he is the best in this field but I'm here to tell you without any doubt there is no one better. I don't know why AHD doesn't better utilize him by using him to provide training to all new techs and as a quality control tech inspecting completed projects.

2/22/23 AHD completed a tub install for us today and we couldn't be more pleased. Our tech was Karol who did an amazing job from start to finish. He was professional, courteous, and answered all questions during the entire process. Again, we couldn't be happier and won't hesitate to call them for our...