The UPS Store — Local services in Goodlettsville

I order flowers to be sent to my partner before 10:30am(paid extra), through a third party. So they picked the courier. The driver said that the delivery address was incorrect. So I double checked and everything was correct. I received a call that he would redeliver but the flowers were never delivered. I think something happened with my package or the driver was overwhelmed on Valentine’s Day. Either way, I wouldn’t recommend this location. It’s a franchise so they’re not big on important business ethics. They’re just trying to make a buck.

Response to Owners reply: Thank you for the response. However, it was not the flower place. They called your location because it was the exact location responsible for delivery. I spoke with the person that corresponded with the driver and we verified the address and information, business name and person receiving, was correct. I was assured there would be a redelivery and that never happened. You all decided you would red deliver on another day the following week…which is a holiday. So no one would be there to receive them. At this point, the flowers and candy have perished, so there’s no point. The flower place went though you all to deliver this item. They did not use their own delivery. Your store was sent this delivery because THAT’s how UPS is set up when you’re a franchise. It is not a corporate issue, it is an owner issue. You all failed to deliver and should take accountability. It’s just bad business and disappointing to...

The staff at this location are very unprofessional and rude, and possibly even racist/xenophobic. I had documents to notarize from my home country one Saturday and called ahead find out if they were able to help. They repeatedly picked the call remained silent and then hung up. I went to the location and they refused to notarize my document without any reasonable explanation besides that they reserve the right to refuse to notarize. Instead of asking to see my ID or any clarification information one lady (non white) looked over the form which had information about my country of origin and where I pay taxes and she asked me if I pay taxes in the US, and how, since I am not a citizen....she then went on to say she doesn't feel comfortable signing. I asked to explain to me and she said she doesn't need to justify this and I should come back when there is someone else in the store named Pat. I really needed those forms notarized so I tried again, only then she asked what kind of ID do you have anyway and then looked surprised when I provided proper ID. I had to press to find out exactly what was wrong and she claimed it is because the form does not have Tennessee notary verbage on it, whatever that is supposed to mean, and she reserves the right to "follow United States law" and refuse to sign my form, throwing in my face that I am not from here. I usually have very great service from UPS but this location maybe needs to hire...

The employee, Kaitlyn, and the owner Pat Patel decide who gets to ship and who does not. They do not assist anyone and they are very unprofessional. I've used the Springfield UPS store with no problems and all of the employees at that location were always helpful.

This store wants to charge you for using two strips of tape. Then they want to lie about UPS regulations then charge you to "follow" the rules. They claimed UPS no longers accepts regular envelopes and you have to use THEIRS. I checked online and NOWHERE did it say the UPS had that. In fact, when I went to "ship" a package the website asks me if I am using my own box or am I using my own envelope. I asked the owner, Pat, for something in writing showing the terms have changed (again, per the UPS website, that is their corporate policy), and he walked away from me without a word. Seems to me someone who wants to run a business should follow the rules set by the Corporation. If he doesn't like those rules and he wants to personally change them, then he needs to change his business from UPS to his own store.

DO NOT GO HERE UNLESS YOU WANT TO BE...