Beltway Plaza Hardware — Local services in Greenbelt

I wish I can give zero stars....

I came in to purchase a key for my car, after the key broke AGAIN within a three week timeframe, I came back to get another key and to explain how CHEAP the product that was sold to me was.

The gentlemen TRE was never nonchalant about the issue I was having with my key, he stated and I quote ‘’I see people in here ever week to purchase a new key because the plastic breaks easily’’. Once I heard his reply I demanded to speak with his supervisor; after speaking with his supervisor she stated “ she will give me a new key HOWEVER there would be no more future accommodation”.

Before the gentlemen TRE made me a new key for my car, I explained to him that my key was UNIQUE and if not cut correctly would be a huge problem. He was still nonchanlty about the issue so I stated AGAIN “ if you don’t cut my key CORRECTLY I won’t be able to start my car”. He was still nonchantly about the issue.

Fast forward to today, I can’t start my car or take my key out the ignition, I am spending my SATURDAY at my mechanic shop, I have to pay for him to replace my starter because the key that TRE made is stuck in the ignition.

I don’t recommended ANYONE to come and purchase anything form this place. Go to Lowe’s or home depo.

I will also be return to be with the store manager, once my...

I got locked out of my car, neither my fob or key worked, so I went in to get my car fob's battery replaced and Ally quickly and swiftly replaced it - when I got to my car it didn't work. My key wouldn't open my car either and I had everything in there, all I had on me was my debit card and my keys (which wouldn't open my car!). I went back and Ally let me borrow her phone and even googled my car insurance number so I could call them for roadside assistance. She patiently waited for me to get through the 20 minute phone call with my insurance and re-tested my fob to make sure the battery was working...it was, it just wasn't working on my car so it's a car issue unfortunately. Such wonderful service and above and beyond help...I couldn't have been luckier to have been close to this shop and with Ally to help me!! Thank...

Today I experienced awesome customer service from the Beltway Plaza Hardware store. The. owner was able to help me out with graphing and cutting an additional car key, and it was done quickly in less than 15 minutes. I thought it would take longer, but the locksmith was very knowledgeable and also shared additional information that would benefit me with the use of my additional key. Needless to say it also gives me a piece of mind knowing that I have an extra key just in case one is misplaced. Thank you so much. I highly recommend anyone that needs any type of locksmith or key service to visit Beltway Plaza...