Planet Fitness — Local services in Greenbelt

Please read your contract. It was not explained to us that a annual fee of $39 would come out of your account at any random moment. 2 of my associates and myself got caught by surprised when notifications of our accounts were debited at different times without advance notice. I requested corporates number which I did receive but when called the corporate number you get a recording stating all franchises are independently owned and disconnected immediately. I go back to the location and of course there are managers but owner never seen. The $39 is not the major issue but how they just do it randomly. Now of course it is said we explained all of this but out of 3 adults not one of us heard of this. We heard the monthly draft date of the 17th but nothing about an annual fee. All of us are totally disenchanted with this company and their accounting process. Of course we cancelled membership and of course it will be virtually impossible getting our $39 back but reviews and exposure so others don't get this deceptive surprise is and will be done.

Transparency 0. Everyone of my associates got the same standard speech and not one of us heard of a annual fee. All of us gainfully employed so the issue is not the monies and after this non chalant response from so called owner who according to the managers is never there at the location and they do not know how to contact him. Well this owner response with no name attached is not transparent. The explanation makes perfect sense but your employees are not stating it. I guess you get what you pay for. Lesson learned. All of us disputed the fees with our financial institutions I just hope others dont get caught off...

I came to the gym today and was told that the trainer won't be in today.I did 4 classes yesterday and I wasn't informed about him not going to be here.Am not writing this review about Alhaji the trainer because he is the best trainer that I've ever worked with.We didn't have any class on Monday because of some water issue(which is understandable so am very disappointed to see that we have to miss out again today because of PLANET FITNESS carelessness. This has be happening too often now.It is in the contract that classes will be available on weekdays, so we expect to have classes every day.Recruit another TRAINER because you just had a price increase.I use to pay $99 yearly and and you up the price to $129 so you must canpy another trainer. One day we came to class 2 mins late and the trainer Eugene that use to work here refuse to have the class because we were 2 mins late.PLANET FINTNESS you are a disappointment and you will continue being the worst GYM around if you don't start catering to our needs.Am tired of hearing, that there won't be any classes because the trainer have an appointment. We have an appointment the same day too with you guys,so we need a substitute trainer.The only reason why I keep coming back is because I Love my trainer Alhaji and I live walking distance.I want to commend Jessica and Denise on the wonderful work you ladies are doing.Its always a pleasure seeing these two respectful ladies.I miss having...

I really like Planet Fitness because it is very affordable and only 2 miles from my home. Unfortunately, I can only give my location 3 stars for a few reasons. They don't enforce the no cell phone policy. I'm so tired of being on the treadmill and having people on both sides of me talking on their cell phones very loudly and the other day a lady was video chatting with someone. I told a guy at the front desk and he just said I will keep an eye on them. That's all he said. Some of the treadmills are wobbly when you step on them. They are the first couple on the first row. They also don't enforce the policy of wiping sweat of the machines. There are usually 3 or 4 people behind the desk chatting and not paying attention to what is going on in the floor. I've seen people sweat all over the machines and just walk away. The machines on the other side for the abs is usually out of order as well as some of the other ones. I would like if there was an associate on the floor to show me how to use a few of these machines but they are just socializing behind the desk. If these issues were addressed, it would be a great gym. I thought about getting the black membership but I heard the tanning beds don't work plus I really can't afford to upgrade if the...