Giant Food — Local services in Greenbelt

Negative 5 stars Sept 17th 2015. While speaking Russian with my visiting family, an employee at the Greenbelt Giant Grocery store got into my fathers face and called him a "B#### A## F#####!" for unknown reasons. I was worried he would punch my dad and got between them. I switched to English and asked him to repeat what he said, his reaction was "Oh, S###! " and to run away.

After waiting for 35 min at the store, Spoke to Scott Simms the general manager. He seemed eager to help and cared about the situation but seemed genuinely shocked and asked to call me at a later time. After several days of phone calls, he couldn't tell me what was being done about the employee but offered me $25 gift card, said his hands were tied. Gave me a number to his boss that sent me on a giant loop thru an automated system. I spoke to many rude and unapologetic employees, who didn't know Glenn and all told me it wasn't their department.

His boss, Glenn Rutledge took another 2 - 3 weeks to contact me. Didn't sound like he cared about the situation. Completely ignored how the employees over the phone treated me. Had very mundane and general replies about my situation. I expressed my concern that the employee that i complained about might retaliate. Glenn told me i could be assured of my safety but would not tell me how. He the felt situation was handled smoothly and that $25 was sufficient. I told him financial compensation was not my concern. Again no apologies or taking responsibility from Glenn.

Fed up, I asked Glenn to speak to his boss and consideration for a month worth of free groceries, not because free groceries would resolve this problem but because of all the trouble I was experiencing with the company, He told me he would call me back.

Week 4: Glenn refused both. I was basically told I was being ridiculous.

Initially, I didn't want any compensation, I just wanted a someone higher than the store manager to take responsibility, apologize, tell me it would not happen again, and make me feel wanted as their customer. This was a big fail on the companies part.

Not shopping there again.

Will never shop at this...

This is my first time ever going into the store. I just went in to grab a Smartwater. I go to self checkout pay for my water. As I’m on the way out the Security stops me and says “Hey where is your receipt”

I say I don’t have it but you can ask the lady that was stationed at self-checkout that just watched me pay for this water a couple seconds ago. He says “give me the water”, and I keep saying I just payed for this $3 water! He tries to block me from leaving as I’m walking out the store, keeps trying to reach for the water and even reaches in his pocket as if he’s about to pull out a weapon. And he says “it’s okay just watch come back in here” in threatening tone pulling out his phone. I talked to the manager about what happened immediately and she showed no remorse, or care in the world. I’m a 22 year old woman and I am appalled and disgusted this is what buying a $3 water gets me. The security guard was about 5’5 and bald with an African accent and gap between his front tooth.

I noticed he didn’t stop anyone else for a receipt. Everyone else was a couple, had someone with them. But he decides to stop a harass a 110 pound lady about a water. Never shopping here again!...

3/20/2021 I had a great experience at this Giant Foods Store in Greenbelt, (Beltway Plaza) today. I found a lot of great deals on sales and clearance items. The store was fully stocked in every department and the produced dept was looking great. The store was clean and isules were easy to move around with my cart. The store was not congested for it to be a Saturday. Self check out was the fastest and that is where I went. Customer Service was ok, but needs some improvement! Two of my items did not ring up the price posted on the shelf in front of the items. The person who was called to do a price check did not do a good job in explaining the situation with the price mix up. The item I purchased had a old sale sign in front of it for a different item, which should have been removed. I was told to leave my cart of food with my other personal belongings at the front of store to walk back to the meat department to show her the sign. This I did not like at all! My purse, medications, and merchandise from another store was in my cart as well. Other than that, I was satisfied with my visit here, and will continue shopping at this Giant Foods...