Sportsman's Warehouse — Local services in Greensboro

I have to keep adding to this review….when you leave a bad review for this store you will receive a reply from their “customer service” dept asking you to reach out to them via email or their 800#. And it’s a joke. They’ll only tell you they’ll fwd all the info to store management and “someone” will get back to you. Again it’s a joke. I’ve been going back and forth with customer service for 2 weeks. And this store manager has yet to contact me. Their trying to wear me down and it ain’t workin 😂.

Drove 45 mins to this store Nov 2022 to purchase some ammo. While looking around we were approached by older gentleman who is an employee at the gun display. He asked if we were looking for anything special. My husband replied “no we are just looking “. The employee asked my husband if we had a sportsman’s warehouse credit card coz they had a “special promotion” going on. 8months no interest if it totals close to $800. Ok cool while we’re here…we’ll purchase another gun. After choosing what my husband wanted we paid for the gun and got a few more boxes of ammo. December rolls around and we get the first statement from comenity bank who holds sportsmans accounts. We were charged $14 in interest…hmmm so we wait til Jan statement…again $14 interest. My husband contacts comenity and they filed a dispute. Said 90 days we’ll have an answer for you!! Great!! Feb, March, April still charged $14 each month. In may when 90 days is up my husband contacts comenity again…this time we need to contact the store. Ok fine. Call THIS store and speak to manager of fishing dept coz store manager and hunting manager were in a meeting. Fishing manager said he’d talk to both of them and someone get back to us. He suggested calling corporate ! Oookkkk call corporate and tell the whole story to another fella. He emailed a link To my husband and asked to get a pic of the receipt. Also asked if we had the “special promotion” paperwork. My husband replies NOOO didn’t receive any. Just this receipt dated Nov 20, 2022. The time and register #. Proceed to send pix of receipt. Now it’s been 2 weeks. No call backs. No emails. Nothing. We purchased a $5000 “special promotion” bed set last year from Rooms To Go. We didn’t get any “special promotion” paperwork for that just a receipt. We could have purchased this gun and paid cash. But with the “special promotion”we ll leave the money in the bank. I’ve been in retail 40 plus years. Employees do misinform customers on various occasions. When that happens it’s up to the store management to make it right. Regardless. Send us a gift card or something to make it right for all our aggravation We’ve basically had smoke blown at us from every angle for 5 months. And if this is how Sportsman’s warehouse feels about their customers then fine. We’ve paid off our card and have cut it up. Sure it’s only alittle under $100 in interest. But it’s the principle…bad business and bad customer service. So we No longer will we travel to Greensboro we can hit the highway and go to Southern Variety Guns and Ammo in Biscoe NC. Southern Variety Guns and Ammo have EVERYTHING we need and more. They have attentive and KNOWLEDGEABLE associates and appreciate you if your just looking around, buying a box or 2 of ammo or purchasing $800 worth of guns. Again that’s SOUTHERN VARIETY GUNS and AMMO in BISCOE NC.

This is a follow up to the above review I posted a week ago. I received a reply back via this site to contact them at their 800# which I did. Went thru the WHOLE dang story again, for the lady to tell me she’d pass ALL this onto the store manager …..and it’s been a week…and nothing yet. Geeeezzzz y’all talk about BAD customer service!! I will NOT give up. It’s the Yankee in...

An Exceptional Experience at Sportsman Warehouse!

Rating: ⭐️⭐️⭐️⭐️⭐️

I recently had the pleasure of visiting Sportsman Warehouse, and I must say, it was an absolutely fantastic experience from start to finish. The exceptional management and dedicated staff made my trip truly memorable.

From the moment I walked through the doors, I was greeted with genuine smiles and a warm welcome. The manager at Sportsman Warehouse deserves special recognition for creating a positive and customer-centric environment. Their attentiveness and knowledge were truly impressive. They went above and beyond to ensure that every customer's needs were met, making me feel like a valued guest.

The staff members at Sportsman Warehouse are a testament to excellent customer service. They were not only knowledgeable about the products and services but also genuinely passionate about what they do. They took the time to listen to my requirements and provided valuable guidance, helping me make informed decisions. Their expertise and enthusiasm made the shopping experience enjoyable and stress-free.

The store itself was well-organized and stocked with an extensive selection of high-quality sporting goods. Whether you're an outdoor enthusiast, a fitness enthusiast, or a casual sports lover, Sportsman Warehouse has something for everyone. The layout was intuitive, making it easy to navigate through the aisles and find exactly what I was looking for.

What truly stood out to me was the genuine dedication of the staff to ensuring customer satisfaction. They went out of their way to assist me, even with minor details such as finding the right size or suggesting complementary products. Their willingness to go above and beyond left a lasting impression and made me feel confident in my purchases.

Lastly, I must mention the checkout process, which was smooth and efficient. The staff members were attentive and processed my transaction with a smile, making me feel like a valued customer. Their attention to detail and efficiency ensured that my visit concluded on a positive note.

In conclusion, Sportsman Warehouse is a top-notch sporting goods store that exceeded my expectations in every way. The manager's exceptional leadership and the outstanding staff created a welcoming and knowledgeable environment. I highly recommend Sportsman Warehouse to anyone in search of quality products, exceptional service, and an all-around enjoyable shopping experience. This store deserves every bit of its...

They are a bunch of racists, me and another person which we happen to be customers of this place decided to go in for this special event they were having where if you are one of the first people in the door you get a token, me and this other person decided to go today, this Caucasian looking person got a token but when it came to me they weren’t even considering giving me one, mind you that this person and I were not even side by side, but when I got the token table the 2 female employees just stood there looking at me not even considering giving me a token, I just stood there looking at them waiting to get a token, with that awkward moment all they had to say is “are you together?” I answered yes and they said that it’s only one token. So what in their mind makes them think that the person that was walking always in front of me and who walked away after receiving the token was with me. But of course my foreign looking self had to get discriminated, meanwhile the people in front of us didn’t and I highly doubt that the people that came after me did. And there were plenty walking in groups or couples. If I rode with another person or not should not be none of their business because I am an individual customer paying with my own money, no one is going to pay for my purchase other than me, therefore I should have gotten a token, but the fact that they weren’t even considering giving me one is a dead giveaway that they were discriminating me on the basis of race. This is a store with a customer base of predominantly the white race. If you are not that race then in my opinion it would be best to spend your money elsewhere. It took me a minute to realize how wrong that was, but when I did I immediately decided to walk out and take my $1,000.00 to another store and I will NEVER EVER come spend my money in this store, and I will NEVER let anyone buy me anything from this store. I don’t mind spending double and getting less elsewhere, as long as I am not getting discriminated on the base of...