DICK'S Sporting Goods — Local services in Haines City

Please Read my review. I promise you it is worth it. Terrible Customer Service!!!! The truth is I have never been impressed with their customer service or willingness to help in a purchase but it was never enough to encourage me to write a bad review. They simply do not care whether you buy something or not. Not only do they have personnel with just minimal knowledge about their products but they are also rude to you. I went with my family today originally looking for a “youth” shotgun for my 11 y/o son since I am getting him started on skeet and trap shooting. The guy at the gun section was very quick to tell me that they had nothing that would fit him and that I should go to LeadFeather gun store in Winter Haven if I wanted to look for something for my son. I insisted in seeing a couple of break barrel models they had in stock since I had done my research and one of them actually ended up being really good for my son. The guy was not very happy to have to show me or spend the time. I told him in the end I needed to have a conversation with my son to see how he liked it and the guy didn’t even answer back. We left that area and as we were passing by the bicycle section we saw two small children’s bikes for my 3 and 5 year old son and daughter that they liked. I took a turn with both of my kids to try the bikes out by my holding them carefully with both of my arms as I was showing them how to pedal a little. I had not moved but 5 feet with my son when I get a salesperson behind me to tell me that I was not allowed to do that. Kind of awkward but immediately I got my son off the bike and put it back in its place. We went to another section and the kids were begging me to go back to check out the bikes again and I stopped and thought for a minute: “Well, if I am considering buying these bikes for my kids, should I not be allowed to try them out?” After all it just seem ridiculous to me to buy a bike without even being able to have them sit on them to see if they liked them. I went back to the bicycle area and looked around to see if the same guy was there to ask him if I could try the bikes for my kids and did not find him (nor were there any signs that said to ask for assistance in trying the small children’s bikes). I sat my daughter again on the bike and as I was starting to move a little and holding her properly the guy shows up behind me again and told me he had already made me aware of me not being allowed to do that. I stood up and told him how I felt about not being able to try the bikes if I was considering buying two of them and that it just did not make any sense to me. He answered with a rude tone that he did not make the policies and that it was dangerous even though he saw me holding my kids properly. I asked to speak with the manager and coincidentally she was just passing by (incredible since I am always trying to find help there and there is never anybody available; Again they just make you feel like they are doing this big favor for you). The lady (with zero personality) essentially had heard what the guy told me and said the same thing that it was “dangerous”. It was so bizarre and I answered with stronger tone of voice that it did not make any sense and she did not have a response to that. I got so upset. It is incredible to me how these people sell anything there. I guess it is a good place if you’re just going to walk in and get your stuff and pay for it without having any major contact with anybody. Otherwise even the experience at the cashier is poor. I am left with no desire to ever go back there and I think that if the owners care they should do something about it. I am not sure why I could not see all the reviews on google but they have 3.9 starts there. Go to yelp and they do not even reach 2 starts there. Obviously I am not the only one. See the reviews in Yelp. I know unfortunately times have changed but I will never be comfortable investing my finances (that I work hard for) in a place where they simply DO NOT CARE and you shouldn’t either. Thank for...

As a consumer and someone who watches how my hard earned money is spent, I will NEVER spend another dime with Dick's Sporting Goods. I was trying to grab a couple last minute items before a baseball game early tomorrow morning when I went into a store in Davenport Florida around 915p this evening.

The online store had noted an item I was looking for as being in stock. I ran in hoping to get it and a few more items. After looking for a few minutes, I was told they were out of stock and their online system was unreliable.

I looked for alternatives but at 925p, a manager who identified himself as Andy approached me and told me they just made last call and I needed to go check out. I told him I was still pondering and would be over there shortly. He told me he didn't care and the store is closing in 5 minutes so I needed to go now.

I asked him for information regarding his supervisor and he informed me that I could find all that information online and walked away. As I made my way to the register, I stopped and politely put what I was going to buy, back on the shelves.

As I walked through the exit, I expressed to Andy that I felt he was excessively rude and pushy with his request for me to wrap up my shopping. In fact, he was downright demanding. His response, "Well, I think you're rude and now you're welcome to leave."

I left him with a few choice words and left.

In an environment where consumers have choices, I encourage the support of those who...

I’m not one to leave reviews but this is not the first time the Davenport location has given me a hard time. I placed a pickup order online and used a coupon for $20 off of my order. I get and email that my order is processing, shortly later I get another email saying the item I ordered was out of stock. I have the option to pick up at another location or cancel my order. Being that I was already at the Davenport location I just cancel my order and decide to go inside, select my item, and check out. I get to the check out and the cashier has to call a manager to enter my coupon. The manager clearly didn’t want to come out of her office to help out, was going back and forth over the microphone trying to give every reason of why she wasn’t going to honor my coupon. Finally I request to physically speak with her and she rudely approaches and still refusing to let me use my $20 off. She also goes to state that she is the one who received the order and they didn’t have it in stock. So she knows my order did not go through but continues to give me a hard time. We literally stand at the register 20 minutes trying to show the manager my proof of emails stating I purchased with the coupon and the order was in fact canceled. Long story short she gets smart with me and enters my coupon and storms off. It’s not my fault the store didnt have my item in stock. The worst customer service every single time i go here. Wish I could give this location...