STRAND® Electric Bikes — Local services in Hermosa Beach

Definitely NOT the best place to purchase an ebike.

I bought two ebikes there for my teenagers last year. Both ebikes were serviced within 7 days of the purchase for faulty brakes. Over the next 10months I had both ebikes serviced at the Strand 11x. Each and every time the technician and the owner Geoff commented that this was totally normal but finally agreed to replace the brakes after I requested a full refund admitting that they were not adequate for the e bikes and that their new line would have stronger and better quality brakes.

We were indicated from a friend to check them out in the beginning but later on found out that 10 other friends had similar issues with the brakes and were extremely unsatisfied with the service and quality of the products purchased as well as the unprofessional service.

What was even worse and shocking was that Geoff the owner was trying to charge $300 to substitute the brakes that never worked on our e bikes and also charged several of our friends who also bought ebikes from him.

Finally the two ebikes we purchased didn’t match the website price that was $250 lower. So there was definitely a bait and switch going on there too. Beware. There excuse was that thr website hadn’t been updated but until today it remained the same price and was never updated. Very dishonest.

The Strand and owner Geoff were NOT professional, nor respectful and don’t take their business serious from our experience. Warning when choosing a bike store on the beaches to buy your ebikes please search around for other options than the Strand. Very bad experience with them and we later found that other stores are totally different respectful and professional and respect the customer and care about...

Came here a few times for a repair and to change my tires on my electric bike, and I can say that will be my last. The owner is extremely rude, will make small bad remarks about your electric bike if its not one of his own brand of bikes, and will also take a advantage of you if you know nothing about bikes, just how car mechanics act. after getting my bike serviced here, some how my bike brake rotor bent, and again another thing they charged to fix and replace, knowing it wasn't my fault. Took it to another bike shop later that week and come to find out they broke my whole hydraulic brake system and also gave me the cheapest brake rotor they could find. if I were you reading this review, please take your service else where (unless you want to take the chance of receiving the same service I did) there are plenty of great shops in the area, was my mistake to...

This place is actually terrible they wasted days of my time the lady on the phone she said my bike was done and it wasn’t. She said my bike would be done by 6:30 so I left around six and went out once I got there there was nobody there until like 10 minutes later when somebody finally open the door and then they said oh, I’m sorry we don’t work on your bike even though the lady that called me, saying my bike was done lied. Then when I tried to buy a tube to fix it myself the guy gave me the wrong size tube and said that was the right one. I had dropped it off on like Friday and they said it’d take them almost 3 days to fix a flat. Terrible customer service the lady at the front desk is a horrible liar do not go to this bike shop they...