Chipotle Mexican Grill — Restaurant in Hermosa Beach

This is one of my first reviews I’ve ever written - Just putting that out there first to share it takes a lot for me to want to write something. Unfortunately, the Chipotle we once used to love and crave for is now dead. I can get past the small portions, but the food is absolutely disgusting. From employees who just throw your burrito around and could care less, to the chicken being near frozen, salsa being chunky, beans being soggy & wet, yet hard as a rock, and the chips being stale… it was the perfect storm. I also ordered guacamole for my burrito, and there was a 1/2 piece of avocado in there instead. I’m talking the full avocado with the indent of the seed still visible…!! I’d get over it if it were just this one time, but I’ve visited this same location around 7-8 times on drive home from work for dinner, and all but one experience has been the same. Not to mention, I haven’t seen any familiar faces in the restaurant. They go through people/turnover at this location like it’s nothing, and it shows with the lack of care the employees put into the food & service (likely severely underpaid). This is now the McDonalds of Mexican food…. Well, at least McDonald’s has great French Fries. Unfortunately, there are zero redeeming qualities at this location and I would recommend staying away if...

As a Canadian American having been to many Chipotles' in Los Angeles, this one is the best! Why? Because first, the 2 employees at the front both the man and woman were so polite and very nice. They both were so super motivated and you could see that they genuinely loved their job. They were so upbeat and ready to serve. We are a family of 6 and everyone of us really enjoyed the atmosphere of this place because there is a vibe here that we love. The location is perfect, the area is lively and this was just on a Tuesday! I'm a very hard critic but this place and staff gets 6 thumbs up. My family kept talking about how much fun they had at Chipotle and this was also our first time getting out as a family in a while so this was extra special to me. The young man was very knowledgable!. Also what's important here is that they didn't give us the side eye because of the complexion of our skin. We love this place and the area. Oh I almost forgot about the food being so good as well. They give you plenty and when you ask for something, they appear excited to serve you. Great...

I’ve been here just twice, and I’ve already picked up on a bad pattern unlike any chipotle I’ve ever been to. Completely inattentive staff. I walked in, and saw my prepared order immediately. There was no in person line, and the workers were having a side conversation that had nothing to do with what they’re being paid to do. I was waiting for a good while for someone, anyone to acknowledge that I was even there. I thought, hey it’s a simple enough task to grab my food, so I thought I’d do them a favor. I walked one step, grabbed my bag, and I was yelled by their worker, probably a manager because of her false sense of entitelement and complete lack of awareness, aggressively. For doing HER job. Literally, all ya gotta do is acknowledge your customer and say you’ll be with them shortly. Oh, DEFINITELY the last time I give you guys my business. Which you’re probably happy about judging by how I was treated. In that case, you’re welcome.

Edit: food was below average. The queso was watered down which is a huge bummer when you pay...