Fusion Sushi — Restaurant in Hermosa Beach

For a place currently rated at 4.5☆ I expected the sushi part of the name to stand o. Its own not rest on its laurels. This is the second worst sushi place I have had, including buffets!

They didn't know what Omakase was and there was no sushi bar seating. That was the first red flag.

The Edamame was warm and several were soft and mushy.

The menu didn't have the items not available crossed out (not abnormal really on its own)

The sushi rice was so warm by the time I got my sushi plated it was already warm sushi. The Salmon Roe was just squishy and didn't have the right flavor. I was worried about eating my second piece that I will regret this sushi the next day. I was so turned off by it I didn't even finish the order and just paid and left, happy that I at least didn't get the items that they were out of at the time!

They had fast service and their Nigori is the brand I like, however they don't put the names of the brands they use on the menu and have you just hope that its a brand of that type of sake...

The location was convenient and the food was acceptable but nothing special. The service on the other hand is HORRIBLE. i think I ran out of courtesy and patience.

This is the second time they do not give us part of the order and give us a hard time about it. They claim that we are scamming them. This time. We ordered 4 rolls and an order of sushi and a crab hand roll and 2 miso soup and extra ginger. I pick up the order and ask to check it. The lady says no. Of course when I open the order at home, no extra ginger is included. The big issue was the pink lady which is spicy tuna on crispy rice. She corrected me for what to call it while picking up but it was missing from the order. We called to get a refund or go pick it up. The lady on the phone claimed we are trying to scam them. What!? With a $10 roll!? Are you mad!? Anyway here pictures of the order with NO “pink lady” in it. Never ordering food from here ever again. Too many other sushi places in this area to be loyal for someone to offend you like...

HORRIBLE CUSTOMER SERVICE! We’ve been coming to this sushi joint for a long time. Obviously since COVID 19 it’s been a little difficult. Tonight my husband and I decided to take sushi to go and try and support. We pull up on the motorcycle and my husband walks up to the door just to ask if they were still open (no mask , he just took his helmet off so we can ask first) she proceeded to say something and we couldn’t understand what she said. I walk up with my HELMET STILL ON (full face helmet btw) and she gave me an Attitude and proceeded to tell me to put a face mask on… Even though I had a full face helmet on?… I told her that I had my mask on and she slammed her hands down with her pen and paper on the counter and walked away and gave us more of her attitude! I guess my full face helmet wasn’t sufficient enough for her?! Lost out business for...