Hale Koa Main Pool — Local services in Honolulu

*MILITARY DISCRIMINATION Hale Koa is an upscale resort for Military members and Families, BUT there are major issues with pool access AND the hours of operation.

NO MORE ACCESS: Pool staff looks you up by room number and name before issuing a wrist band. You can no longer attain access to the pool(s) unless you are staying in the hotel. That means - all AD, USAR, USARNG, Retirees or Family Members can no longer visit Hale Koa to swim unless you are paying for a room. This discrimination shenanigan began with the opening of the new pool in 2020.

POOL HOURS SUCK. The current hours do not support Families. Many Hale Koa guests work during the day (Schofield Barracks, Ft. Shafter, Hickam, etc.). By the time we return to the Hale Koa (Sun-Thur), the pools are closed. 1700 is extremely early to close pools as it eliminates family time. It also eliminates viewing Friday fireworks poolside.

In comparrison to the neighboring Hilton Hawaiian Village, they keep their main pool open until 9pm (2100), which affords families the opportunity to enjoy the pool into the evening hours, including the fireworks display at 2000 on Fridays! Cudos to Hilton for accommodating Families.

Hale Koa Pool hours: 0900-1700 SUN-THUR 0800-2000 FRI-SAT

Hilton Hawaiian Village: 0830-2100

I've spent over 100 days in the Hale Koa since 2016 and have noticed a decline in military accomodation. It is sad to see the progression and the only thing that keeps me coming back is the price.

I have stayed at the Hilton Hawaiian Village, Sheraton, Ala Moana, Hilton, Moana Surf Rider and Courtyard Marriot. All are great stays and have much later pool hours than Hale Koa.

To Hale Koa: Support and accommodate military Families in two simple steps: Increase your pool hours to 2200. Bring back access to all military ID (CAC) holders.

If you do, I will change this from a 1 star to a 5 star and refer you to others.

Hit the HELPFUL button if you agree.

Thanks, Brian...

We’ve been coming to the Hale Koa for decades. It’s been a huge part of many family’ and friends’ Waikiki memories over the years. We have stayed at the resort, visited during years stationed here, and entertained at poolside when staying at timeshares. We brought three generations here this trip and are staying on another end of the island. We’ve been planning for over a year for the grands to enjoy the pool and new aquatic center…only to find out it is closed to non Hale Koa guests. As a military retiree family, this is very disappointing news. I would have hoped the aquatic complex would remain open to all military beneficiaries, whether staying at resort or not.

Possible for the Hale Koa to consider an Aquatic Center Day Pass rate for military beneficiaries not staying...

Pool hours could be a little better, but I get that people have lives and that there is a massive staffing shortage everywhere. The slides were so much fun and the cabanas were very nice. Staff was very friendly and helpful. It was extremely busy every day, so while I understand some frustrations about not allowing all military families being able to access this, I can see why they have limited it to just...