Mani Pedi Spa — Local services in Honolulu

I didn't want to leave a review initially but I have waited over a week now for a manager to call me and no one has. I was visiting Honolulu last week for a dental conference, broke 2 nails, this was the first shop I saw at the Ala Moana and reading reviews it sounds like I chose the worst shop in the Center. My nail tech Tina was rude right off the bat, wanted to charge me $12/nail and $20 for a polish change.. At that rate it was cheaper to get a fill so I opted for the outrageously priced fill instead of single repair. Tina began glueing new fake nails onto the ones that had broken off and on the second nail she somehow managed to squirt super glue into my left eye. Thankfully I wear contact lenses so a lot of the glue got on my lens but there was glue in my eye, the lower and upper eyelid and in my lashes. I immediately pulled my hands away and held my eye with the back of my hand. Tina asked if I was ok and I replied "I think you just got glue in my eye." She immediately said "NO, that was you! You touched your eye!" Yes Tina, yes I did touch my eye... AFTER you shot glue into it. She then proceeded to argue with me and spoke very little english so it was like arguing with a rock. I asked to use a restroom because my eye was on fire and my contact lens was actually stuck in my upper lid, it was very scary. I was told there was no public bathroom. Of course... Then I asked to speak with a manager. The manager isn't here. Of course she's not. Then I asked to have another tech and she told me there was no one else. I felt so vulnerable as I'm sitting there with super glue in my eye and 4 inch fake nails glued to my hands because she hadn't trimmed them yet. I couldn't even touch inside my eyes to get the glue out because they had powder all over them. I was finally given a rough paper towel and was able to use that to pull my dirty contact lens out. She continued to deny and blame me as she finished my nails and then proceeded to charge me $62 and asked if I wanted to leave a tip. I left my name and phone number on a piece of paper and asked for the manager to call me to which no one ever did. Honestly, if the tech would have just said sorry this wouldn't have been an issue. But to sit there and place blame on your customer is just flat out poor customer service. I manage a dental office and we would never treat our patients the way I was treated at this establishment had it been my fault or not. After leaving there salon I went back to my hotel and was finally able to look into a mirror. I had super glue splatter on the bridge of my nose and the back side of my hand, on my eye and in my eye. I attached a photo and have videos as well that I will share where ever I can. DO NOT COME HERE! There are two much better salons you could go to at this mall. I REPEAT DO NOT COME TO...

I never really write reviews, but I think my experience was a little different from anything I'd pay $133 for. My friend and I were walk ins and we were seated immediately which was great! But the lady at the counter was very short with me, and anyone else I saw come in on September 26th, 2023. So we're seated and the lady doing my nails begins and all is going great! But I notice that the plastic part she puts on my nails (setting up for acrylics) is lifted up a bit?? And I had only seen something like this happen on nails that were way too short to put acrylics on, but when she did it on my nails it just looked so lifted and wonky 😬. I gave the benefit of the doubt, but then she glued my pinky funny, and cut off the dead skin that was around all of my nails, but maybe she cut that one too short, and it hurt reeeally bad any time she had to file it. And she kept pushing the skin around the nail under, as to not get acrylic on it, but it was SOOO painful with there being raw skin there. And, I guess it's expected since she couldn't work on it as much, but the nail is a little wonky, and the general shape of the nails, from bottom to top, is thin, to thick, to thin, (i asked for oval, but this looks just so different than what I usually get.. it looks okay from the top, but my index finger resting against the side of my phone as I type this: my nail looks ridiculous. As of the next day, no nails have fallen off yet, but both of my thumbs and 3 of my other fingers feel like I need to be very delicate with them, or else they'll pop off. I don't know how to describe the lifted-ness of the nails in any other way than: My fingers can remain in the position I would type in, if I DIDN'T have nails on. Which, as someone who doesn't get their nails done often, is usually a drastic difference that I need to adjust to. Then, as we're leaving, I pay and I tip in cash, and I just give a wad of 1's that I got from work, because in those wads is anywhere from $15-$20, and we're heading out the door when the chick at the counter goes "this is it?" But not to her coworker, to ME! As someone who works in service, from me, to the lady at that counter: never...

This is specifically for the service. My first time doing Mani and Pedi. My cousin was treating me Because I had treated her. It was nice at first but once my cousin went to go do her acrylics which I also asked for they started treating me like a kid that couldn’t choose if I could have acrylics or not and from my understanding they rushed me so they could get to the other customers who made appointments just like we did. I could have just painted my nails at home and stayed with my little boy and his father to watch tv. It’s a nice color and all and in the beginning it was nice but once my cousin was out of sight and they were doing my nails and the workers boss talking to me in that way and rushing me that was rude. Just by me let her know nicely that my cousin said we were getting acrylics and her saying that that’s not what my cousin said and tried to correct me that she said only Mani and Pedi and didn’t give specifics even though I was right there when she said it. I’m sorry but for my first time experience I rate the quality of service a 1-2 star at the most 3 because I am trying to be understanding that they had a lot of appointments but that’s not my fault and I’m trying to be nice about it. I shouldn’t have felt rushed or even be corrected especially when you know it’s going be paid for in full even if I had to pitch in. And for the boss lady or whomever she was to take in other customers right after she had my cousin pay for me and do Acrylics nails on them instead of working on me first that was unbelievably shocking and for me to just take it all in and just be nice which I usually do I was upset and unsatisfied with the quality of service. I can’t speak for everyone else that’s gone here and got perfect customer service but all in all it wasn’t the greatest first time ever it was actually one of the so so kind of first times and I most likely won’t be coming back....