Pure Nails & Beauty（ピュアネイルズ&ビューティー） — Local services in Honolulu

I was up in Honolulu during a time that my husband was having surgery. I was in need of a fill and a pedicure during my stay and while looking at Pure Nail’s website, I chose them. Well, their website was truly misleading. After spending over $150 for a pedicure and fill, the pedicure was was fine. However, the fill was horrible. After only 10 days, 3 nails came completely off, tearing off my real nail underneath. I have no idea what type of product they use but I will never go back nor will I ever recommend this salon to anyone. My nail tech in Kailua Kona can do a fill on my nails that will last 6 weeks or more without any lifting.....10 days from this salon and I already lost 3 nails with 2 more already lifting. If I thought I could get my money back, I would most certainly try!!!

After receiving your response (placed by an unknown employee), I contacted your company as advised to at approximately 1330 on 12 December to speak with the Owner. After speaking with 2 different employees, neither one had any idea about my review; neither one had any idea as to who may have responded to my review; and finally the second one agreed to take my number to have the owner return my call regarding the “proposed refund.” As of 2123 this evening, no return call has been received from the owner to...

I was running late because of a bad accident on the freeway, and told them on the phone that I would be about 15 minutes late, and asked them if I should still come in or reschedule. They told me it was okay to still come in, and that they would wait for me. I made it there in 15 minutes. When I got there, they canceled my appointment, gave my appointment to another customer, and told me it was because I was late. I told them what they told me on the phone, but they told me to wait, and they will squeeze me in. I waited, because I thought they would give me a good manicure. I got the basic manicure. Unfortunately, the lady did not do a good job. She didn't clean my cuticles good, and my nails were filed unevenly. She didn't soak my hands in solution, so getting my manicure was very painful. She asked me if it hurts while she was cleaning, I said yes. She continued on. My fingernails still hurt the next day.

I tried to tell them that they should have told me on the phone they canceled my appointment, I had family things to do right after. I don't think the owner understood...

I am grateful they fit me in without an appointment, but the lady who did mine was struggling thru the entire process (filing way to deep into my nail bed, had to redo multiple fingers), and my gel manicure started peeling off after just one day (and black pieces peeled off looked wet underneath, like they were not properly cooked thru in the UV light).

Will not return for sure.

Edit: I appreciate you guys replying. I went to another salon to get the chipped nails fixed; initially the plan was to redo the two fingers that were peeling off, however my nail tech found out the polish were indeed still wet under the top layer, so we ended up having to redo the whole set.

I am actually glad they chipped because having moisture trapped in my nail for potentially weeks sounds like a disaster.

You took down my information as I came in last Sunday. It’s the same name. If you truly want to help, you know how to find me and refund my transaction. I won’t be...