Spirit Halloween — Local services in Hoover

They sold me a used, broken and missing parts item as new! It was $299.00. The regional manager Foster said he would contact me on Monday with update of what he could do, it is now Friday night and I have not heard from him. I was refunded my money, but had to order the item online and pay overnight shipping. All I asked was for the store to cover my $55.00 additional expense of overnight shipping. I was offered a 10% discount on any item in the store! Really?!?! BTW...I ordered the item on Sunday when I realized the one I purchased was faulty. I needed it by Wednesday. I ordered it online and was told I would get it on Tuesday. It arrived Wednesday...

Since there was no school today my son asked to visit the store. We walked in and there were two females and one male standing at the counter. They all three turned and looked us up and down and not one of them said a word to us , not hello, welcome in, not even a single smile. My son is 13 and even said geeze can no one say hi.We turned and walked right in front of them and they never spoke a word, didn't say can I help you find anything, nothing. I found it so rude I was already ready to leave. Within the first 2 seconds of walking in I had a poor opinion of the store. Learn some customer...

Was told by the red haired young lady, Anna, when I asked for a manager and was given an eye roll that "everyone who knows how to work the cash register is up there". She then promptly turned and walked away. Five seconds later the young man -Trent - who helped me find the items I was shopping for came up. Until then it was only Olivia the, Assistant Manager. I give a lot of grace, but the 280 #SpiritHalloween store is the one to go to for good service from the entire staff. Again, shout out to...