DSW Designer Shoe Warehouse — Local services in Hoover

Girls at the Hoover location were fun and helpful! I bought 2 pairs of DR Martens, Birkenstock clogs, and Cole Hahn dress shoes for several different reasons. I also purchased several extra pairs so I could let my son try them on at home because he had a funeral out of town for his best buddies family member. We were stressed out and trying to get outfits together and he is NOT a fan of shopping. I explained that I was buying more than I needed and they were very helpful and didn’t frown at me when I returned a couple of pairs that didn’t work. I actually ended up buying more than I expected because they were so helpful that when I asked about a discount on Dr martens they told me to check the website. The price online was significantly lower $169 in store vs. $99 on line. When I asked if they would match the online price they asked the manager for me and I received the discounted price which was a huge help at Christmas time! Fun to shop there as I was there for several hours over a 2 day period buying and returning shoes. Good customer service and very helpful and of course I was shopping near closing time! If they were irritated it wasn’t to my face which was nice with everything we had going on during the holidays. I recommend...

What can I say? It's a DSW!

Mostly a women's shoe store, but a formidable selection of men's shoes as well. Dress shoes and casual alike... including tennis shoes/sneakers, sandals etc. In the rear of the store there's a discount/clearance section that you should always start with :) Might come across a great find. In this section you'll find color coded stickers with corresponding discounts of 20% 30% 50% or 60%... something along those lines.

Otherwise, for men, you'll find a small belt and hat section toward the front of the store. Checkout and customer service during checkout was excellent during my most recent visit. I was provided with some very useful information regarding deals etc.

If you're the type of shopper that can handle such a large variety of things to sift through, the DSW may be the...

I can't offer ANY stars because my time in this store was well below expectations. I experienced the worst customer service at this LOCATION that I can ever recall in all of my MANY shop experiences in my lifetime. I was disrespected, disregarded, and completely pushed to the side. It all began with a young associate who refused to respond to a simple question I had, and it ended with the an encounter with the incompetent and ill-prepared manager, Shannon. I can not express my disappointment and frustration for this horrible experience. As an African-American, I felt disgust from both employees through their passive/aggressive mannerisms. I hope there is cultural competency training at this store so other customers are treated with due respect. Shame on this associate and manager for such...