Jos A. Bank — Local services in Hoover

Unfortunately, a terrible experience with tux rental. Rented tux for a Mardi Gras ball in Mobile. Picked up Thurs nite before the Sat ball. Tux was a disaster! Shirt missing a button, pants 2" too long, vest was 3 X too big. I was livid to put it mildly. Jos A Bank apologized and offered to have another tux delivered to the Jos A Bank store in Mobile after noon on Sat the day of the ball. We called Mens Warehouse in Mobile and they said to come in on Friday and they would get me outfitted. We showed up at noon on Friday and walked out at 12:30 with a proper fitting tux! Beware of Jos A Bank for tux rental. Pick up with sufficient time for them to correct. They asked me if I would drive to Brookwood Village to pick up the correct sizes for my tux! What a joke! ...

These people are uniformly great, VERY friendly and welcoming. I went into the store on a number of occasions and did not buy anything and was STILL treated very well. Which is why I have returned, and am now a very good customer.

Love the wash and wear stuff, travelers crease, and all the Signature Gold and above garments. Fabric, quality, tailoring, and fit all above par. And yes, I am an IDIOT who has spent $1800 for a suit and $800 for a jacket at Barney's in NYC. ( Got to see Bruce Willis, but that was not worth the price of admission.)

Wish they would just price fairly instead of all the SALE nonsense, but welcome to marketing 2012. Just to post this review I had to tell them deep, dark SECRETS! Good clothes, great people, great SALE...

Wow! The customer service, the attention to detail, the clean store, professional employees... I really can't say enough good about this store. Mr. La Darrylus Barnes helped get my hubby set up with a suit and all the accessories. He customized the suit and colors down to the socks and shoes. Coming from a retail manager background over 10 years myself, I can say Mr. Barnes took the customer service level to a whole new level. Buying a suit was a first for my hubby, and not being fond of shopping, especially of a suit, he left there with a WOW factor and now wants to go back and get custom shirt made!! That should tell you how wonderful our experience was. Thank you Mr. Barnes and the employees at this location, forever grateful for...