AT&T Store — Local services in Houghton

I don't normally want to review anyone but this is for the At&t corporation! Just the company in general. Mistakes were made in store on device upgrades. No explanation of these extra special rules I had to learn from customer services. I don't understand why if there is a mistake made in their system, not any of the customers fault, that the customer just gets to pay extra and go through so many unnecessary steps. I had to get a new number for a tablet upgrade for my daughter to get a promotion. OK no one told me I had to keep the old line 90 days minimal or else. Learned this after all the hassle. Unfortunately the store upgraded my personal phone to my daughters old tablet for promotional financing on accident. Its ok they apologize , i just wished for clarification. My bad for not asking for a recepit or looking at anything until the first billing after the upgrade. Ok so it's a easy fix they say. Customer services says have the store reverse the upgrade to correct the mistake then you can cancel your old device. I had to return the new phone , run home for a cardboard box it came in only to have an exact replica box and the little cord returned to me eliminating the unnecessary trip home and back. Why was this necessary? I did my follow up as instructions from customer service said to. Only to get a account expert today tell me that if I cancel the old device before a 90 day period was up I would lose my promotion price. No one told me this they just messed up billing day 1. I had to have a new line and not allowed to end services on an existing line. PLEASE MAKE THAT MAKE SENSE. No changes just actually added a 3rd phone line . I have to pay extra services I dobt need in order to not have to pay extra for their advertising specials. This company and it's policies are ridiculous and their is no accountability for mistakes. It has to be hard to work with this . People make mistakes and the company they represent should not make it so hard for them to fix things. Also when doing large purchases, billing errors should never keep the customer stuck paying extra for extended months. ...

Please disregard Bens Jaszczak's review right below me. After an exceptional experience and customer service skills with this store. I can confidently say they are not understaffed. According to the store this isn't a busy store. They are staffed at 3 people and unfortuntley there isn't a great way to predict the traffic for specific days. The day I was there, was Monday and there had to been 5 people waiting. The lady and gentleman working acknowleded everyone waiting as much as possible all while still paying close attention to the customer they are currently with. Ive been here before and they have always been steady but never as busy as it was. I believe if they had any more staff the store doesn't have enough traffic monthly to actually validate extra people. Learn to have some patience or call in to make an appointment. This staff doesn't deserve your negative attitude and most defintley ask before you assume that they are...

My advice for anyone starting a plan at this store is to ask for everything in writing. I would also avoid working with Lillian. Unfortunately she quoted me x amount for my monthly bill and I am currently having to pay double. After some investigating, this seems to be a common behavior of hers. Disappointing as she is the general manager of the store. She was so kind and pleasant to work with so I was in disbelief when I got my monthly bill. Lillian also convinced me to spend $100 in accessories and she told me I would receive a visa gift card as a reimbursement 6-8 weeks later. I did not receive this and it has been 3 months. I hope this review will stop others from getting...