Tim Hortons — Restaurant in Houston

I ordered only 2 drinks and 2 sandwiches online ahead and gave them 10mins before I arrived to make the order. One of my drinks didnt even require any effort to make, it was one of those "refreshers" that comes from a machine. When I arrived no one would even Acknowledge me, look at me, say hello, or "please give us one min to help you", Nothing. I was completely ignored for over 15mins while I'm standing at the register. Then when I'm finally helped they are very rude and short and apparently did Not even start making my order then. I waited 35mins until I recieved my order and when I politely asked to speak to the manager I was dismissed and the worker quickly walked away. This is the SECOND tim Hortons location I've been to that had VERY POOR Service. They are either rude or too busy taking selfies behind the counter to make our drinks that eventually had LONG HAIR inside the cup trapped in the lid closure. This is beyond unacceptable. We frequeat coffee establishments like this and Really wanted to give this chain a try but it's been repeatedly bad experiences for us. These workers need to be trained how to better address customers and fulfill orders in the order they...

I came to buy some food i always go to stafford one but since they open this one close to my house i came to get some food they made my order wrong they didnt give me some stuff of my order i came back and told the manager she said that they had not put the stuff i aske don my order and i asked her that i had ask for and she asked then she started to give her attitude to me when i never got mad or nothing then she left me talking she turn around on me she started giving me bad service like what is it going on if they dont like their jobs why do customer service Imagine The Manager!!!!! what can i expect from the employes they need better people in there i have done more than 10 years of customer service and i had people so mad but i never never treat my...

I cannot speak on the food because we threw it out as soon as we left. I was introduced to Tim Hortons when I was deployed and love their coffee. After we placed our order and waiting, we noticed a fly flying on the doughnuts and pastries. I brought it to the cashiers attention who at first started pulling the pastries out and laid them on a sticky counter to the right of the display. When we left I decided to use their restroom before driving off. I walked back in and they placed the pastries that the fly touched back in the display case which I knew was the same pastries because of how they were displayed. We threw out our whole order. I will try the one on...