CHANEL — Local services in Houston

DO NOT GO TO THIS STORE and rethink buying CHANEL. Employee Brittany Boatner (boutique facilitator) started the case, was unhelpful and didn't follow through on many of her offers to "help". In the most recent call, she gave me a wrong number to speak to the manager. When I was passed off to store manager Michael (who refused to give me his name during the call), he was hostile, disrespectful, and told me false claims (like they didn't have my wallet). They are now refusing to answer the phone and hang up when I ask questions. I have been told several times that operations manager Monet Young will call, she never does. I have recorded the most recent calls to prove my case.

I was a loyal customer for many years, purchasing many purses, wallets, shoes, jewelry. While the prices are high, the items used to last, so the investment was worth it. I purchased my mom a wallet for her birthday. Within a few months of normal use, the outside color and inside stain started to wear off (you can see in the photo). Clearly the leather is defective. I sent it to this Houston boutique, after speaking with manager Monet Young. They said it couldn't be repaired and there is nothing more that can be done. Worse than the issue of the wallet has been the customer service! Chanel clearly doesn't care about customer service because you can't get ahold of anyone. The Houston boutique tells me to call customer service while customer service says they boutique has...

Hate this location, for multiple reasons. I hate the fact that this is the only location in Houston, and they must make a rule to hire only the most unpleasant people on Earth at this location. I have been to so many Chanel's around the world, including France, and this is by far the worse one. I have purchased multiple purses at this location and I would rather go fly to another state than purchase from this Chanel or the Dallas one at this point.

The sales associates here are a joke, I have come in inquiring about a few items I've seen online, and the girl argued with me that it didn't exist and that I wasn't looking at the right website. Are you freaking kidding me, I know what I was looking up and pulled it up for her to see. She said they don't show you the inside of items, which they do on small leather goods, like wallets, which was what I was looking for. I wanted a quilted calfskin wallet. The ones in particular, she told me they don't exist nor has Chanel ever made it. I then knew she had no idea what she was talking about and this was a waste of my time. I have never shopped there again. I've gone to New York and made happy purchases with the amazingly super nice associates there as well as in California, who know their product as well as how to be professional. Even Neimans' is better...

I called this store inquiring about the rectangular minis and Coco handle bags. I realize these are popular so I wanted to call ahead and ask about stock. I spoke with Lydia and she was extremely helpful in checking store stock as well as US stock for both bags. She recommended I come in and put my name on a reserve list for any rectangular minis that may become available. Two days later I went into the store and received horrible service. I came in during my lunch break, dressed in business casual attire. I'm not sure if it was how the SA perceived me or if it just wasn't her day, but she was curt and very discouraging. When I asked about the reserve list for the minis she told me she could not add my name even though Lydia instructed that coming into the store was the only way to get put on a list. I asked to see some Coco handle bags and she gave one word response to my questions, kept throwing out the prices as if to deter me from shopping and just wasn't helpful at all. I walked to the Neiman Marcus next door, found the red mini I was looking for and bought it. I was still tempted to buy in the Chanel store but the SA put such a sour taste in my mouth that I couldn't spend my money with her. Still hoping to go back but hopefully meet with Lydia or another more...