Helfman River Oaks Chrysler Jeep Dodge Ram — Local services in Houston

Bought a brand new RAM1500 RHO on 12/20 from Rover Oaks CDJR in Houston. Vehicle Details: 2025 RAM 1500 RHO Color: Silver Billet Vin: 1C6SRFUP7SN583138 Experience at The Dealership: After encountering some issues(CEL) with my new RAM RHO purchase (1/20/24), I must admit that I was initially disheartened. However, thanks to the outstanding efforts of the team at River Oaks CJDR, particularly Ray, Betty, and Abe, my feelings were swiftly turned around. Your commitment to customer satisfaction and dedication to resolving issues were truly commendable.

Ray, I extend a special thank you to you for your remarkable kindness and hospitality during my visit. The memorable experience of being taken to lunch and receiving the 'MVP' treatment truly made my replacement purchase an exceptionally pleasant one. Your personal touch did not go unnoticed and made a significant difference in my overall experience.

Betty, your professional and efficient handling of the service matters did not go unnoticed. Your empathy toward my situation was what propelled the resolution and the turn around time. Thank you for representing the Dealership and the brand well. We need more people like yourself to make a business successful. Your expertise and attentiveness were key in ensuring a smooth transition during the replacement process. I felt reassured and valued throughout, thanks to your dedication to customer care.

Abe, your assistance and guidance during the new car sales process were invaluable. Your knowledge and enthusiasm for your work shone through, making the experience of selecting and purchasing my replacement vehicle an enjoyable one.

In conclusion, I want to express my heartfelt thanks to the entire team at River Oaks CJDR for their collective efforts in ensuring that my return visit for the replacement purchase was a resounding success. Your commitment to excellence and customer satisfaction is truly commendable. I look forward to continued interactions with your dealership and will not hesitate to recommend your services to others.

Please see timeline updated below 12/26 Dropped the truck off for CEL issue. Pending Diagnostics. Received loaner through Enterprise.

12/27 Update: Finally got a chance to speak with Betty (Service Manager) at River Oaks Chrysler. According to her the service team is working with an engineer at RAM to diagnose the issue. A STAR case was created - 102629522. As of today there is no update and the truck is still sitting at the dealership without a fix. Will do a follow up on Monday (12/30) and contact RAM Customer Service Escalation team to discuss next steps. Betty was kind enough to put me into a Service loaner vehicle.

12/30 Update: Contacted RAM Customer Service and registered a CASE-91789372. Asked to send an email to uscustomercare@cac.stellantis.com. Case Manager: Christopher

12/31 Update: Tried to contact RAM Customer Service but they are closed in observance holidays.

01/02/25 Update: Called RAM Customer Service at 8:38 AM. Waited 1 hour on the IVR queue. Spoke to Chris, he is currently reviewing the case. Christopher does not understand the gravity of the issue and was very rude on the call. He said he will reach out to Betty to get more information and discuss next steps. According to Chris, since Hurricane is a new engine, the engineer has escalated the issue to another department and Chris does not have visibility in to the case. Also the primary point of contact to take care of the case if the dealership and not RAM CS. Compensation is out of the question.

01/03/25 Update: Thanks to Betty who worked out a deal with RAM to get me a replacement RHO with similar specs.

01/09/25 Update: Picked up the new RHO, also got to meet Alan Helfman (Owner). Replacement Specs: RAM 1500 RHO CREW CAB 4X4 w/beadlock Exterior Color: Billet Silver Metallic Interior Color: Black Interior Color VIN: 1C6SRFUP5SN649783

GREAT TEAM...

Sales/Finance review. I absolutely can not say enough good things about River Oaks Jeep. I contacted them for a specific, pre-owned car I had my heart set on, and this started my fantastic experience with Kristian. The car itself wasn't quite ready for the sales lot, but Kristian was absolutely OUTSTANDING on the matter. He pushed extremely hard to get the vehicle ready for me and kept in constant communication with me throughout that time. Kristian was always very quick to respond to me whenever I reached out and would not give up on getting a date on when the car would be ready for me to see. His level of professionalism and customer driven attitude is second to none, and when the car was ready, he kept in touch with me through the entire day, right to the point that I arrived. My fantastic experience didn't end there.

Arriving at River Oaks, with my wife, the staff were all very friendly and more than happy to walk us through the dealership to get me, and Kristian, connected. Kristian's professionalism and friendliness continued on through the test drive, car talk, and paperwork process, and was just all around great fun to chat to, making sure we were comfortable the entire time.

Let me tell you, hand on heart, River Oaks do NOT mess you around AT ALL. We had been to other dealerships prior to finding their car, and it was the usual hidden mandatory fees, price changes, etc. Not at River Oaks. They are straightforward, extremely transparent, and do not tack on ANY B.S. fees, add-ons, etc.

Going through the paperwork was a breeze, even a pleasure. Kristian then escorted us to Sam to deal with the financing.

Once again, River Oaks show why they get so many REAL 5 star ratings. Sam was absolutely awesome, too. No exaggeration, the financing process was an ACTUAL joy, all due to Sam's jovial personality and straightforward professionalism. It was genuinely fun to talk with him, and despite the great rate we got with our bank, Sam beat it. Sam and River Oaks gave us a truly fantastic deal, and tying everything off was a legitimate breeze.

Enrique then wrapped things off with more professionalism and friendliness by being ready and waiting with the keys, having already put on the temporary plate.

Honest to god, from someone who was previously SO frustrated with dealerships and their sneaky tactics, River Oaks are in their own league when it comes to taking care of, and ACTUALLY caring about the customer.

Forget everywhere else, go here. If they have something you want, thinking about, weighing up, go here, ask for Kristian!

Absolute best car buying experience of my life.

Legitimate survey from a genuine and extremely happy customer.

Thank you Kristian, thank you, Sam, thank you, Enrique, and thank you, River...

To Whom It May Concern,

I am writing to express my dissatisfaction with the service I received during my recent visits to your establishment for my vehicle's oil change and coolant reservoir replacement. Unfortunately, my experience has been frustrating, and I feel compelled to share the issues I've encountered.

Initially, a few months ago, I brought my car in and was informed that the coolant reservoir had a crack that would be covered under the factory warranty. I was told you were out of the necessary part and would call me when it became available. Despite my attempts to follow up on this, I never received a call back.

Last week, I returned for an oil change and inquired about the coolant reservoir. I was informed that the part was indeed in stock, but it would take all day to install. I scheduled the service for Monday, the 21st, and made arrangements to take time off work, as I was assured it would be completed within the day. However, upon my arrival at 8 AM, I was told the work would actually require a few days. While I appreciate the rental car that was provided, it was then that I discovered a significant crack in my windshield upon picking up my vehicle.

I spoke with several staff members and two managers regarding this issue, but unfortunately, no one seemed to address my concerns effectively. I was told by the staff that there was no record of the crack prior to my service, and despite their investigation, the driver had no knowledge of how it occurred. The manager acknowledged that the crack was not present when I dropped off my vehicle, but when I expressed my distress over the situation, the response was far from satisfactory.

I waited an hour without updates and had to seek assistance from a cashier to connect with the manager. When I finally had the chance to speak with her, I was informed that she had not been made aware of the situation and that her review of the records indicated no previous crack. The manager's suggestion to replace the windshield—without charging labor—suggests an acknowledgment of a potential fault on your part, yet it is not a complete resolution. I simply want my car returned in the condition I left it, along with the antenna that was found in the passenger seat.

I have chosen your location for its professionalism, but my recent experience has left me disappointed. I trust that you will look into this matter and provide me with a suitable resolution . I would prefer to discuss this with someone above your...