Houston Methodist Hospital - Smith Tower — Local services in Houston

Good doctors but the worst operator ever. I called the main line on May 17th,2024 at 10:00 am and asked to be transferred to Dr. Kamat. The lady had the nerve to hang up on me after saying, "You are calling the hospital."

I called again and the same lady picked up. I immediately said, "Don't hang up on me. I need to be transfered to Dr. Kamat' office."

The following conversation is true word by word,

Operator: We are not at the doctor's office. We are not even at the hospital. Patient: I need to be transferred to Dr. Kamat's office. Operator: We don't have that doctor. Patient: Her name is Dr. Kamat. K-A-M-A-T. She is an encologist. Operator: What is her first name? Patient: I don't know her first name. I only know her last name. K-A-M-A-T. Operator: What kind of doctor is she? Patient: Oncologist

I am not sure if the management knows about the phone service we get as patients. I hope this comment will bring the right attention...

I went to the lab about a week ago and I must say there is one lady that works there on smith 5 names Ruth when I say she was all on the floor walking and taking care of our answers and questions very respectful lady there always so rude there at that lab there was a incident where there was a older lady yelling and asked to speak to a manger the worker said the manager wasn’t in that’s when miss ruth came she was so calm even thought about the ones in the lab waiting and the patient then started to yell I just want to take the time and thank her for thinking of us there people like Ruth need to get recognized where was the manager when this was happening no telling. But Ruth...

The valet drivers (two of them) laid on their horn while I was backing my partner up In our AMBULANCE With a patient loaded. Let me just repeat that. They honked and flipped off an EMT moving an ambulance with a patient in it. I cannot stress enough how close I was to throwing hands with a 5 foot...