Pandora Jewelry — Local services in Houston

Unfortunately my experience here was very sad and frustrating. When I walked in the store the manager was on the phone and there was one sales associate helping out a couple. I patiently waited for about 10 mins until it was my turn to be taken care of. I left the store and came back there was a new couple in exchanging a size which was quick after that I was being taken care of. The manager was not in store when I had came back I guess she was in the back room. I put my bag on top of the counter while I was figuring out which jewelry size was better for me. We were about 10 mins in and the young lady helping us was very sweet and patient. The young lady went to the front desk to ring me and get all my things together while she was doing that a customer came in and started asking her all these questions I understand she wants to be taken care of but everybody waited for there turn. So the manager came out and asked me to remove my purse from the counter bc she was going to help out the lady that came in. I told her nicely I waited my turn so the lady should to. How did she know I was done looking around or choosing out a braclet or charms?! The manager told me “what about it?” And I said “ well the thing is when I came in here you were on the phone and I had to wait my turn patiently and now you want to tell me to move my purse when you don’t even know if I’m done or not?” She then proceeded to be rude and I put my hand up and told her I was going to have it w her then she said “oh your not about to do that” I guess she wanted to have the last word bc she kept going after that and told me “ I’m not going to do this w you” the last thing I said was “I’m not either that’s why I tried ended this conversation w you mins ago” I moved to the other side of the counter to STILL TRY ON JEWLRY I WAS NOT DONE MIND YOU I SPENT 500 dollars here. While this is going on my son was innocently sitting down under the display on the phone the manager yells out to my son “ SIR SIR SIR GET OFF FROM THERE SIR SIR!!!” That’s when I was like okay this lady is definitely wrong here mind you my son was there the entire time and all of a sudden she had a problem with it she was just mad.. and wanted to be petty w my CHILD. I told her “ ma’am you can talk to me about his behavior you don’t talk to my son that way!” I still tried to remain calm and she said “ I’m going to call security your getting out of here” security didn’t answer her . At this point I wanted to leave and just leave everything. My mom told me it wasn’t worth it she STILL WANTED to purchase from here despite the behavior of the women in charge of the store. Not wanting to make the situation worst I stayed. After that I still proceeded w the purchase. I will not be coming back to...

Very bad customer service. I showed up to the store and tried to open the door and the short, light skinned girl with glasses yelled that they weren't open. I asked what time and believe I understood, check the website. I was not the only person that showed up to the store and said that the holiday hours were opening at 10am. I was in for an exchange on size but will be returning my product for this bad experience.

Recap - December 18, called corporate customer service and made a complaint on the store "manager" Apparently she didn't do what she was trained to do and didn't know how to do her job. I was able to make the exchange through mail. Got the product on the way and returning the original through mail. District manager to follow up with me within a week. Hope this ignorant, possibly young, customer service "manager" gets demoted for her pettiness. I feel bad for the employees there because they are looking up, or down, to this kind of behavior which seems to be the norm here after reading the reviews. If my girl didn't like this bracelet I would return it and would be happy to pay more at one of their competitors. Not sure why people like this stay employed. They have a million cameras in there and from the body language alone should be more than enough for discipline or even...

I have had two bad experiences here both months apart and with the same lady. The lady who attended us was tall, mid 40s or 50s, black curly long hair, and to be more descriptive she was african-american. She is so passive aggressive, the first time with her was to get something exchanged and when i showed her the item she said "they're literally the same thing" in such a monotone way. What business is to you if they are the same or not...the difference was that one bracelet had pearls and the other did not. The second time with her, apparently she thinks customers need to help her out on knowing what item we are pointing out. My sister wanted to try on a ring and she said "well i can't know which one by you pointing at it you need to help me out" which is valid but was said passive aggressively, so I told her which one. Then when we wanted to try a different one i was very descriptive on which one, for us to "help her out" and she said "the $85 dollar one?" "you gotta help me out here scoffs" you can tell it was passive aggressive when even my sister noticed her attitude. I understand customer service sucks but we never talked to her with attitude or gave her a reason to be so ugly. Hope whatever it is she's going through gets...