Post Oak Motor Cars — Local services in Houston

I am a professional in the O&G business here in Houston. Originally from New Orleans, I moved here after Katrina. If anything, I am a "Car Guy", been driving since I was 10 years old. I've owned about 50 cars, Corvettes, DeLorean, 300ZX's, M-B, BMW, Mustang, Porsches and a few junkers. I've enjoyed a few pleasant buying experiences in my lifetime along with a few root canal purchases. I was in the market for a new Sports car and narrowed it down to a C8 Corvette, a Porsche Boxster S and a Lotus Emira. After much internal struggling, as I like all three but cannot afford all three, I decided to visit Jared at the Woodlands after my initial meeting at the Post Oak shop. I was greeted with a smile and a coffee as we discussed the Emira and its qualities. After a thorough look-see, I decided on the "Classic" Colin Chapman colors of his racing cars, the BRG (British Racing Green) with Tan leather interior. But......the car I wanted was a "Special Order" from November 2024 and was on "hold" until the individual decided to take the car. That being said, I would have to wait until a final decision was reached. Alas, on the way home on I-45 South a call from Jared informed me that the buyer could not purchase the car and it was mine. Just 30 minutes after I left the dealership, the car was mine. Jared, being the consumate professional agreed to our price (cost plus TTL) and a date of September 30 was set. I left early from work and met Sarah in the finance office and all 3 of us sat down and I signed all paperwork. This experience at the Post Oak/Woodlands shops was the "Best" bar none. The dealerships are "First Class" in every respect and the staff are professional and courteous. I enjoyed every moment and time spent with Jared/Christian at Lotus was superb. Kudos to the whole team at both dealerships for their collective respect and kindness. I have made new friends and my life is a little better for it. Once again, Thank you guys and girls for the pleasure of doing business with such a quality...

I recently purchased a 2024 Bentley Continental Azure GT, and the overall experience has been disappointing for a brand and dealership of this stature.

Several issues arose after the purchase:

•A persistent chirping/rattling noise from the headliner, which undermines the quiet luxury expected in a Bentley. I've been to the dealership 5 times to pick-up the "repair", which has yet to be completed.

•The door handle coming off repeatedly for months before dealership could successfully repair.

•A steering wheel stitching defect that took over a month to resolve, creating unnecessary delays. Discovered one week after purchase.

•Issues with the paint protection film (PPF) and ceramic coating application, both of which fell short of the quality standards I anticipated.

•Additionally, the lack of a loaner vehicle during many of these prolonged service visits added to the inconvenience and diminished the overall experience.

•Multiple trips to pick up “repaired” vehicle only to find issues persist.

•Most recent pickup, fuel literally on 0, multiple new error messages blinking on car. Disregard for my time.

Since purchasing the vehicle in March of 2024, it has been in service for a total of 60+ days.

The GM Rick Canales has been unresponsive to my attempts at communication with him.

While the purchasing process was smooth and professional, the post-sale experience has not reflected the level of care or excellence expected from Bentley. These ongoing issues, coupled with numerous delays and service shortcomings, make it difficult to recommend this dealership or brand at this time.

I remain hopeful that these matters can be resolved to align with Bentley’s reputation for luxury and exceptional service, and I’ll be happy to revisit this review if...

Dear Post Oak Motors Team!

I wanted to take a moment to express my heartfelt gratitude for the wonderful experience of working with you and your exceptional team. The journey towards owning my new car has been nothing short of delightful, and I couldn't be happier with the outcome.

From the very first interaction, your professionalism, dedication, and attention to detail were evident. Your expertise and knowledge not only helped me find the perfect car but also made the entire process smooth and enjoyable. The way your team handled every aspect, from selecting the vehicle to finalizing the paperwork, truly showcased your commitment to providing top-notch service.

I must say, I am absolutely in love with my new car. It's everything I had hoped for and more, and I owe this wonderful experience to you and your team. Your passion for what you do shines through, and it's evident that you genuinely care about ensuring your clients are not just satisfied, but thrilled with their purchase.

Furthermore, I want to extend my gratitude for going the extra mile and taking care of the title. Your attention to these important details further illustrates the level of care and dedication that sets your team apart. Knowing that all the paperwork and legalities are in expert hands gives me peace of mind and allows me to truly enjoy my new car without any worries.

Once again, thank you, for making this entire experience memorable. I have not only gained a remarkable new car but also a deep appreciation for your team's professionalism and exceptional service. I look forward to recommending your services to friends and family, confident that they will receive the same outstanding treatment that I did.

Wishing you all continued success and looking forward to any future...