Bouchée Patisserie — Restaurant in Houston

I’m truly disappointed! This French pastry shop is proof that it doesn’t matter if you’re located inside the most prestigious hotel in the entire country—if your service is awful, people won’t want to come back.

My daughter and I visited this pastry place. The pastries looked delicious, and since it’s located inside The Post Oak Hotel, we expected nothing but a great experience. The place is cute, with beautiful French-style furniture. You can access it from inside the hotel or from the outside. There is no self-parking; you have to valet. If they stamp your ticket, valet is $8. Everyone at The Post Oak was nice and attentive.

Once we arrived at Bouchée Patisserie, there was a line—which gave us time to look at all the options: macarons, pastries, gelato, and gorgeous desserts. When it was finally our turn, the cashier was less than friendly. She seemed like she was just going through the motions. I didn’t think much of it. I placed my order, gave her my name, and patiently waited to be called.

About 10 minutes passed—which felt like a bit too long, considering the desserts are ready to serve. When they finally called my name, my daughter went to pick up the order. The cashier told her the order was for “Sandra.” My daughter replied yes, and again the cashier said, “It’s for Sandra.” My daughter once again said yes, and then the cashier, with even more attitude, asked if all the pastries were for her. At that point, my daughter became upset and said, “Yes, Sandra is my mom and she’s seated. This is our order.”

You’d expect the cashier to respond kindly, maybe say, “Oh, okay! Here you go—enjoy!” But no. Instead, she gave my daughter a look and just moved on to take the next customer’s order.

When we opened the boxes, I realized she gave me the wrong pastry. I went back to let another employee know. She looked at the cashier, who—again, with attitude—said “Okay.” Then, the other employee just stood in place and started chatting with another employee in a suit, leaving me waiting awkwardly. After about 3–4 minutes of them talking, I asked if I could please get the correct pastry. She gave me a rude look, paused for another 30 seconds, and finally went to get it. It took her another 5 minutes to bring it out—even though the desserts are ready-made. She handed me the box and looked away with the same unpleasant attitude.

By this point, I was completely dissatisfied and disappointed. My daughter and I were seated, talking about how terrible the service had been. The employee in the suit stood right next to us, overhearing everything while trying to assist another unhappy customer who also received the wrong order. In their case, they weren’t charged—but the employee never addressed or acknowledged our concerns.

The pastries are good—but definitely the worst service I’ve ever received. Not worth dining in. You’re better off taking it home and avoiding...

Bouchee Patisserie, set in elegance, did not meet my expectations on our first visit. Considering that it is located at a five star hotel, I assumed that the attention to detail would apply at anytime of the day, any day of the week, and that there would be consistency in service for each customer. We visited mid-day on a Tuesday. The first noticable difference was the frigid temperature at the cafe as compared to other areas of the hotel. Since no one greeted us as we entered, we were not certain if this was a full service cafe or counter ordering. I proceeded to place our order at the counter only to be informed that the online menu is outdated and the items we wanted were no longer available. I ordered a cappuccino and Chai Latte at the counter along with two desserts. The cashier was helpful and accomodating in answering my questions. The the colorful display of desserts are a treat for the eyes, a great variety of Gelato, macaroons, fresh pastries, and an array of masterfully designed cakes. When our order was delivered, I was surprised that we received only two spoons for our beverages and no cutlery for the dessert, nor any napkins. Were we to eat the dessert with our fingers, or not stir the beverages? The artistic desserts were served on small coaster plates. Too small when we were attempting to cut into the hard crust of our Daisy Cake which slid off the plate onto the table. Is there a shortage in larger dessert plates, napkins, and cutlery? Since we had no napkins, I looked to get some from the service station, but the napkin holder was empty. Seeing photos from other reviews, I notice the inconsistencies in how the desserts and beverages were served to us. It seems that the elements of detailed service were missing during our visit. The friendliness and accomodating attitude of the staff should be commended. The desserts were not only beautiful but full of flavor and delicious. Perhaps our next visit will be a...

Incredibly unprofessional! I called on December 7 to make an afternoon tea reservation and was told they were fully booked for December. I made a reservation over the phone for January 8 and put down a credit card deposit over the phone. Earlier this week I receive an email stating that they are "fully committed" on Sunday and asking if we want another date. I was not familiar with the expression "fully committed", so I assumed they meant they were fully committed to our reservation. I reply that our party of 6 is excited about coming on Sunday and that I have a group of 600 members, several of whom would love to attend on another date. Today I try to reach them on the phone to let them know 1 person in my party canceled and that I need to change it to 5 people. My first message was not returned. I call back a second time and finally get through. I am then told by "Brianna" that our reservation does not exist and that "fully committed" apparently means "fully booked". In other words, they canceled my reservation and BUMPED us! Surprise! I guess they had someone more important who wanted our spot. I have phone records showing that I called on 12/7 to make a reservation fo 1/8 and that the call was over 6 minutes long, plenty of time for me to leave a credit card deposit, which I did! Our group has really been looking forward to this. Now I'm in the unfortunate position of having to contact the rest of my party and let them know we were unceremoniously BUMPED for tomorrow! Wow. Just wow. I am so shocked and thoroughly disgusted that a venue would treat paying customers like this. Extremely unprofessional! And BTW, apparently they do not accommodate allergies. So if you are "special" enough to have your reservation and credit card deposit actually honored, they won't honor your food allergies. At $60 for afternoon tea that seems pretty...