Hilton Houston Post Oak by the Galleria — Hotel in Houston

Pay by the day to park in their garage seems expensive, but no other option available for this area unless you want to risk getting towed or theft, plus the inconvenience of walking from your illegally parked vehicle to the hotel. Good experience at check in; nice furniture in the lobby area for waiting to meet up with someone; there's a cocktail lounge that has a couple of televisions showing sports programming, a restaurant, coffee shop that includes breakfast and afternoon sandwiches, fruit, yogurt, packaged snacks and some convenience store items. We purchased a breakfast burrito, bacon with chicken salad sandwich, and Starbucks lattè which were each very good. The Accessible King room was nicely appointed. The bed and linens were very comfortable, but the easy chair lacked lumbar support. The HDTV size was okay, but would've been better if the next size up. It was nice that the TV swiveled. The channel package was provided by DirectTV for hotels, so most of the features of the "at home" version were not included. The bathroom was spacious, but not much room on the counter. A shelf on either side of the sink would have been convenient. The shower was properly equipped for a person with mobility challenges, as well as for others. As usual with these "accessible showers", the shower curtain was too short, allowing plenty of water to flow onto the bathroom floor. We anticipate that condition and don't put down the floor towel until after the shower, which brings me to the towel bars/towel shelf. The unit is located just above the toilet tank (for wheelchair user access, I reckon. Close bowl lid when flushing!) and a bar on the wall in front of the toilet (far enough to miss toilet splatter). The issue is, in this room, the towel bars are about seven feet from the shower. The grout of the shower floor showed age and possibly stains in some places. We observed two very long strands of hair in the bathroom floor and one between the bed and nightstand. Speaking of nightstands, one includes an alarm clock w/radio and a lamp with AC power outlet. The other has the same style lamp. The environmental controller/thermostat in the AUTO setting didn't seem to work properly, as I woke up at least three times to change the setting - started at 72°, then to 70°, then to 68°. At home, on the opposite side of Houston, we set it on 74° for sleeping. Additionally, the vent is located about three or so feet higher than the head of the bed on the wall that's about four feet from one side of the bed. The metal vent fins were individually adjustable, so I adjusted most of them from the downward position to an upward one, cuz, you know, cold air falls and warm air rises. Anywho...the fins were quite dusty, so I had to wipe 'em down. The inefficiency of the controller and the dirty fins seem to be typical for hotel rooms; I'm almost to a place where I expect it, but that doesn't mean it's okay. When we checked in, the employee told us that there's a bar (open until 7pm, it was past that time) at the pool and a fitness room. We did not have the opportunity to enjoy either of them since we were attending a seminar the next morning. In summary, this is an okay hotel, located in an area that has many restaurants and shopping opportunities, but they're spread out from one shopping plaza to another. The Galleria shopping mall is nearby, too. This area has plenty of sidewalks, but the humidity levels and temperatures of spring, summer, early fall may not be conducive for too much walking. Of the many times I've visited this part of Houston, I've never seen a cab there. From Monday through Friday during lunch time, between 2ish and 7ish, and on the weekends and Christmas season the surrounding freeways and surface street traffic becomes very congested. Bottom line, we only stayed overnight at this hotel because we wanted to avoid the inconvenience of an early wakeup on Saturday morning for on time arrival at our 9 a.m. seminar in one of the...

Staff is incredibly unprofessional and David the manager is extremely disrespectful.

I traveled to Houston from Dallas and my vehicle is push to start, so once the car is started a key is not necessary until after the vehicle is turned off and needs to be started again. I used their valet service, which you have to pay for and isn't complementary like most other high end hotels, and instead of being convenient, it was excessively inconvenient.

Upon checkout, I requested the valet and bellman to retrieve my car and load my belongings. After doing so, both said everything was loaded, key was in the vehicle, and I was good to leave so I did.

Remember, I was traveling from Dallas so I was on my way back that morning, about an hour into my drive. Luckily, I decided to go ahead and stop and fill up gas even though I had a quarter tank left. At which point, I searched for the key in the vehicle and did not find it. I look at the display, which says key is not detected.

I immediately call the hotel and speak with the valet, who's response was "it's not my fault that I didn't get the key from him." This caught me off guard, as I was expecting an apology from someone who made a blatantly obvious mistake. He also stated that he didn't realize he had the key on him, until he went to hand it to another guest who he pulled the car for.

Since he was not willing to acknowledge his mistake, I decided to call the hotel and speak with the manager. At the time, the manager was unavailable, so instead I had to speak with the receptionist. Knowing that she couldn't do anything I simply just asked her to have the manager contact me. Her response was "I don't even know who you are!" In a rude demeanor. After I gave her my information, I let her know next time she should ask for the info instead of being rude, at which point she hung up.

Finally the manager gives me a call. His first response is "I understand you forgot your keys?" At this point, I knew why I had so much trouble. When management itself exhibits incompetence and disrespect towards it's guests, that behavior tends to follow it. David was extremely rude on the phone, to which I said, "Just have my keys ready for me at the front desk. I will be there in 10 minutes."

On my arrival I go to the front desk to retrieve my keys, where I am greeted by David, who asks "How is my day?" While I appreciated him asking, it was his smug demeanor that truly expressed his intention. I simply said, "I am here to get my keys." His response was they are at the front desk, which is where we were standing. I look at him as well as the receptionist, and say "Well, may I have my keys?" At which point David attempts to justify himself and argue his point of view. Not hearing anything he has to say, I continue to just ask for my keys, which after 2 minutes finally get.

I am extremely disappointed with Hilton, and will be cancelling my Hilton cards and will never stay at a Hilton Hotel. I'd much rather sleep in a car or...

This hotel is 3 star at best. While I understand that Covid impacted the hospitality industry in a way that may never be the same again, what i experienced at this hotel was unacceptable for the rate they charge.

Stayed on the executive level and there’s nothing executive about it accept it being the top floor. No lounge. No complimentary wine or drinks from the bar. No free parking. They said the perk was complimentary continental breakfast and being on the top floor . A joke. I can walk off the street into a motel and get that for free.

My bathroom was poorly cleaned upon arrival. The towels were not restocked , there was no kleenex in the box. I dont think my bed was a King although thats what I paid for. It had two plaster boards under the mattress that they apparently using to keep the frame stable and/or to keep the bed from hitting the wall 😒. i could feel those boards under my back.

The heat stopped working yesterday and they didnt even so much as leave a note on the door to inform us the boiler went out. I only found out when i went to front desk and he so unapologetically informed me the engineers went home for the night. It was so cold in Houston this weekend and that top floor is drafty. I had to sleep in a hoodie with socks it was sooo chilly.

There was a putrid smell coming through the vent that smelled of fish or dead animal. Maybe something to do with the boiler.

The overall cleanness of the room and hotel below the surface is POOR. Soap build up behind faucets. Whatever towels are used to clean the bathrooms left behind smudges. Dust on mirrors, furniture, baseboards and TV. The elevator door looked like it hadnt been wiped down in ages. Just very noticeable bad maintenance in corners and crevices.

Room features are bare minimum. No alarm clocks. No music playing device. No toiletries in the shower. No extra blankets in the closet. No robes. A very basic coffee maker , generic tea and coffee options, doesn’t brew very hot. Microwave only available upon request, first come first serve. Outdated bed and furniture and lamps, no art on the walls.

The lobby and location will fool you. It seemed like a nice choice for the two events that took place while we were there but i wouldn’t stay here again. This hotel needs a huge make over of the rooms . and is that can’t happen, make up for it in what you offer your guest. Take out ‘executive’ in the marketing of the 14th floor .

The location is literally the only positive thing i have to say. Its within walking distance to stores and restaurants, but also better hotels.

This was not a...