Saint Bernard — Local services in Houston

If you've seen the movie Pretty Woman where Julia Robert's tries to go shopping but they won't help her even though she has money or in the movie Selena where she's trying to find her cousin a dress for the Grammys and she has the same experience where they assumed she couldn't afford anything in the store, we'll this is the same experience I had here. I went in looking for a Bellroy wallet for a Father's Day gift and had to hunt down someone to help me, even though there were plenty of employees working in the store. The young man who I asked to help me directed me to the wallet area, checked for the wallet I was looking for and then locked up the display back up, instead of showing me other wallets since I had explained what type of wallet I was looking for and then laughed when I asked if they had any other Bellroy wallets on display I could check out, which was kind of rude since it was just a question. He looked up the wallet I originally was looking for on the computer at the register and let me know it wasn't avaliable and then basically dismissed me as if he was trying to hurry on to other customers in the store, which again there were other employees available if needed. You would of thought I walked in wearing rags asking what I could purchase with a bag of change. Very disappointed with the customer service...

Wow. My worst retail nightmare experience came to life. It was my first time in this store, and I was excited about the complimentary cold brew that they provide to their clients. As I walked in, I was greeted by a gentleman and I was feeling good so far. Before I headed to the brew station, I tried on a few hats that caught my eye. I even took pictures because they looked so good, I actually wanted to purchase one. BUT After my experience with Libby, belittling my coworker and I when we asked for a COMPLIMENTARY cold brew, she made it a point to say they these were for “paying customers only”. Not knowing that I was actually interested in purchasing a $240 hat, out of the whim. I can’t help to think that because my friend and I are of Latin descent, that she treated us differently than she would a white client. Not only am I no longer purchasing this fabulous hat, I will no longer step foot in a place that treat minorities differently. As a retail partner in the center, I am disappointed in the level of customer service and disrespect and will think twice before sending my clients to...

I came in today to get professionally fitted for ski boots and get my skis + bindings mounted. Alex was my bootfitter and he went above and beyond to make sure I had everything I needed, including doing custom footbeds and a heated shell fit per my own request. All said and done I was very thankful to have a dedicated specialist work with me for two hours to make sure everything was set up and done correctly. I'd recommend this Saint Bernard to any skier looking to get bootfitting or ski work done in Texas. Lastly I'd like to specifically point out and thank Alex for his attention to detail and willingness to deal with my many questions...