de Boulle Diamond & Jewelry — Local services in Houston

Exceptional Experience again at This Rolex Location

I recently had the pleasure of purchasing my second Rolex at this location, and I must say, the experience was exceptional. David Stoneking is one of the nicest, most sincere, and caring individuals I have ever met. The team treats you like family rather than just a business transaction, creating a warm and welcoming environment.

David has had the opportunity to meet my son, daughter, and nephew, and his efforts have significantly contributed to making this a memorable experience for all of us. One of the aspects I truly appreciate about this location, and David in particular, is their upfront and honest communication regarding expectations. While everyone is eager to receive their watch as quickly as possible, they encourage you to enjoy the waiting period by engaging in meaningful conversations about life and the love of watches. This approach humanizes the experience, making the purchase of such a luxury item even more special.

The real excitement begins when you receive the call from David. His enthusiasm matches yours, which adds to the uniqueness of buying from this location. In reality, it's difficult to stop at just one watch, so I highly recommend enjoying the best possible experience with David and his team.

First watch: I recently had an exceptional experience buying a watch, and I must give a shoutout to David, the amazing salesman who made it all possible. From the moment I walked in, David was welcoming and made me feel completely at ease.

David spent quality time with me, thoroughly explaining the buying process and the waitlist process. As a watch enthusiast, he shared his passion for watches, which made me appreciate them even more. I felt comfortable reaching out to him via text or stopping by to check on availability, and he always welcomed me with zero concerns. Our conversations often extended beyond watches, making the entire experience more personable.

One visit stands out in particular — I brought my son and daughter along, and David went out of his way to make it a special experience for them. This thoughtful gesture made me feel like we were considered more than just customers; we were treated like family.

The highlight of my experience was receiving the call that my white dial, gold fluted Datejust was ready. I was over the moon! David's genuine happiness for me made the moment even more special, especially since it was my first ever Rolex.

David is not just a salesperson; he is an amazing person who will make your watch buying experience truly memorable....

My fiancé I had the absolute pleasure of working with Melinda at de Boulle, and I cannot recommend her highly enough.

From the moment I walked into the store, Melinda demonstrated an exceptional level of professionalism, warmth, and expertise that made the entire experience unforgettable.

Her communication skills are second to none. She attentively listened to our needs and patiently answered all our my questions, ensuring that we felt confident and well-informed throughout the process. Whether it was discussing intricate details about specific jewelry pieces or explaining the craftsmanship behind various timepieces, Melinda’s knowledge was both impressive and invaluable.

What truly set her apart was her ability to make the experience feel personal and special. She intuitively understood the significance of selecting the perfect jewelry and timepiece for my upcoming wedding and treated the occasion with the care and excitement it deserved. Her attention to detail and ability to offer tailored recommendations made me feel like I was in the best possible hands.

Thanks to Melinda, what could have been a stressful and overwhelming process turned into a memorable and pleasureful moment. Her passion for her craft and genuine dedication to ensuring customer satisfaction are rare qualities that make her an absolute gem.

I am already discussing our next purchases with her, as I know there is no one better to assist in finding timeless and elegant pieces.

Thank you, Melinda, for making this such a...

Not one to usually review (positive or negative) but I feel this is extremely warranted, de Boulle deserves every single bit of a 5/5 star rating.

I've been wanting to get my first Rolex for quite a while now. Six or so years ago I put my name down for one at a different authorized dealer in the galleria with near zero knowledge about how the world of luxury watches worked. That employees didn't seem to care at all when a potential customer walked in. Now having something else to compare I think something particularly shady is going on with them. I seriously thought that must be how it is with watch brands like this... de Boulle showed me that's not the case.

I walked into de Boulle for the first time a few months ago fresh off of another experience at the other store and was just amazed at the difference in service. An extremely nice guy named Robert chatted with me about watches for nearly half an hour, answering all my questions. No hard selling either, just a genuine good experience. I felt like royalty and I had never even spent a dollar there. I got a profile and on the list for a couple of different watches. On the way out I told Robert seriously, "The other store could call tomorrow with the most rare watch on the planet and I would refuse." He told me to come in anytime if I just want to grab a coffee and ask questions or browse jewelry.

de Boulle fought for my business and yesterday I purchased my first Rolex from them. They absolutely earned that sale and my...