Hermès — Local services in Houston

UNHAPPY CUSTOMER!!!!!!!!!!!!

On Saturday, November 7th at the 1800 Post Oak Blvd, Houston, TX location @3:30pm. Myself and my mother came into contact with a not so helpful person in your store. Our shopping experience was below what we expected for a location that holds great prestige.

My visit began with coming in to our location where I opened the door myself and walked to the perfure collection. Intially, I came in to purchase my favorite fragrance "Hermes Elixir". There was a man suited in all black around the area. I asked for assistance. He proceeded to give me the one minute finger, without saying a word and walked away. My mother looked at me and I glaced at her for a moment in "confusion" due to the fact I have never experience that from someone I assumed worked there. A few seconds later two white women came in and they were greeted and helped within seconds of entering. Soon after another gentleman can to assist us. I inquired about pricing and he went to check. My mother went to browse over the bangles and she asked if they were a set and the guy said no they come indivdually. I asked a question, "What are they made out of?" He stated gold! I said "for that much?" He said, "what did you expect, if it was real gold it would be much more than that!?" In a tone that was in a manner of are you stupid and you can't afford this if you think it's gold. At that point I was over my shopping experience.

I decided not to purchse anything and as we started walking out. I opened the door to leave as I did when I came in. Began walking towards to Wine lounge for mid-day lunch. My mother was behind me, and I looked back, the same African American male in the all black was letting a white woman out and then another man.

As many times as I have shopped around in the more higher end of designers. I can say I have NEVER been treated in such a manner. I am still irriated about my experience and feeling in some way discriminated and unwanted at this...

After debating 🤔 for a week now rather my review wpuld even be worth my time, I still find it to be the toughest review I have written.

I really do not know wjere to begin. The product quality is absolutely superb, the leathers are buttery smooth, reminding me of what you find in Bentely Motor cars. The material quality selection and craftsmanship are hands down some of the best practices in today's era. The sales staff are very helpful, polite, and knowledgeable with Hermès products and history of the company. Which I would say deserves the beginning of a typical five-star, but, let's not kid ourselves, the aforementioned is standard practice regardless of demographics.

So, Hermès started off with five stars, but due to their corporate policy, inpaticular to their exchange/return program, it went from five to three real fast!

So now we are at three. I do not mind the store credit return/exchange programs. Policies such as this, have their purpose to prevent rent-a-clients making purchases to wear to an event and return it the next day. But to not be able to exchange an item for a different size where the item is out of stock at other locations but available on the e-commerce sales division and still being told that Hermès can only offer exchanges from store to store and not compatible with the e-commerce store quickly went from three to one star, faster than it took to charge my card.

What I was advised to do, is to purchase the correct size from the e-commerce, all while return the incorrect size for store credit... 😆 Nice try Hermès 😆 not a bad way to double your sales to look better on paper.

The point of my review is bitter sweet. The rider is great, but the horse is trash and the carriage needs to be re-engineered to be compatible on all roads.

The thing is Hermès, you have to earn my business, work for my money, earn my business and show me what you bring to the table other do not. A flashy ad and a high price doesn't mean...

DISCRIMINATION IN THE STORE I really had a bad experience before entering into the store. I called in advance to make my order by phone and the sales guy (Sean) was really helpful because it was a last minute gift I had to get, he told me he would leave ready my order and just had to walk into the store to get it. I arrived at 5:30pm and the store closes at 6pm and the security guard told me I did not have an appointment and non of the sales representatives were available to assist me, plus someone would come for their appointment at 5:30pm and if they come to their appointment, I would not be able to get my purchase ready for today. I kindly asked him if it was possible to wait outside and see if some sales representative could assist me after any of their clients were done or if they could help me if the next appointment did not arrive into the store and he looked at me like I was crazy but said YES. Then at 5:45pm one client walked out from the store and no one else came in, so the Security guard walked out and said that non one was available to help me and I was not able even able to walk into the store, I kindly asked him AGAIN if he could ask any sales representative inside if they had my gift ready and he kept saying NO you have to leave and come next time by appointment only, he did not even said Sorry to me, really rude guy, plus I went with my mom who is 69 years old. I really felt DISCRIMINATED BY HIM, and I think this is a big issue in that store. At the end I had to call inside the store and Sean answered the phone and he told the Security guard to let me in, and finally I did my purchase of over $900. I really felt the Discrimination from that security guard and I would not come back into the store any soon, rather prefer to go to different stores. Please change your...