Northcross Eye Associates — Local services in Huntersville

I gave Dr. Crawford a great review last year but after my experience this year I will not be going back. My daughter was back from college for only a few days and we had an appointment. I told them when we got there she would like both an eye glass exam and contact exam but I was told by the receptionist that they had no time for that because they close early on Friday's but she did have 3 months to come back without paying for another exam. I explained she doesn't live here but was told that's their "policy." I then explained had to go across the street to pick up something and would be back by the Dr.'s exam. When I got back the same rude receptionist said I was not allowed back in the exam room to see my daughter or talk to the Dr. because she wasn't sure what room my daughter was in and she wasn't going to knock on the doors in case there were other patients. I actually asked her " you really aren't going to let me see my daughter?" And she said "there's nothing I can do." Unbelievable! My daughter called from college today asking for her prescription and they refused to give it to her until I paid the $39 balance which was billed last week and not even due yet. I hate to change my review but the customer service is unacceptable! I would not recommend this office if you want to be treated...

I will never go back here and would not recommend to anyone. I received my eye exam from one of the assistants. I think I saw an actual doctor for five minutes and he didn't say much just verified the work the assistant did. Then when I received my glasses I tried them on and the prescription on my right eye was way off to the point I was getting migraines. I've had glasses for 15 years and never had an adjustment this bad. I told them the prescription was wrong and they tried to tell me my eyes changed and they would schedule me for a medical follow up (meaning I would have to pay for). Never go to a place that doesn't take care of their customers. They charge $5.99 to straighten out your glasses if they get bent. My old eye doctor and most places would do that happily for free. The people running this place seem more focused on making a profit than providing good...

While some of the staff were nice, I was very disappointed with the lack of concern for patient’s time. After arriving more than 10 minutes early for an 8:30am appointment, I was brought back and waited over 30 minutes before I left the room and then left the office. Note: there was no one in the waiting room when I arrived or left, and the office is small.

There were four employees in the reception area, yet none took the time to check on or update me the entire time I was there waiting. I place the responsibility on the doctor/owner and what feels like a general lack of concern for the patient’s time.

I do not enjoy waiting in a small and somewhat dingy rooms for long periods of time when I’m paying for a service. I also waited three days before posting this review to give Northcross Eye an opportunity to reach out and make it right…there has been...