T.J. Maxx — Local services in Indianapolis

In April I shopped at the Ireland Road store in South Bend, Indiana, where I used my tax refund to spruce up my summer wardrobe. In a two day period, I spent $209.00. Not a lot, but what as a retiree I am able to budget. The cashier was quite nice, it was actually her first day on the job. When I left the store, the alarm sounded that there was a tag that had not been removed. I went back to the counter where the cashier and her manager preceded to check my purchases. No tags were found, and I was told that perhaps a "hidden" tag was attached to one of the hair ornaments I had purchased. I was told to go ahead and leave the store. When I got home, I checked again, but didn't find any tag. Fast forward to Tuesday, 06 September. I am now living near downtown Indianapolis and had planned to wear my new black linen slacks for the first time. Imagine my surprise, to find a tag on the side seam. I had removed the tags, but had never worn the pants and was not locating my envelope where I keep my receipts. So, I did the next best thing, I pulled my bank statement so I could show that I had shopped TJ Maxx and showed the amount spent. When I walked into the downtown store and the alarm sounded, I made an attempt to tell what had happened previously. The "day manager" proceeded to scold me, telling me that she could not help me. I needed a receipt. When she finished talking down to me, I explained that I did not want a "REFUND". I just wanted to be able to have the tag removed so that I may wear my pants. She raised her voice and told me that she would make an exception "THIS ONE TIME". "That NEVER AGAIN" would this action be taken. The lines to the check-out, as always were busy during the lunch hour. People was all witnessing the "dressing down" I received from Miss Deborah, I believe was her name. After removing the tag, I thanked her and expressed to her calmly, that I did not deserve to be talked to in front of the entire front of the store with such little respect. That perhaps she could use some "customer service" training. I thanked her and as I walked out, she looked at the gentleman and cashiers that had been closet to where I was standing and made a derogatory remark. I stopped, turned around and she threw her arms up and said "I said that". I didn't get the full jest of what she was saying. I just shook my head and turned and left the store not believing the treatment I received. I understand that rules need to be followed. However, when I offered to show her my bank statement, she scoffed at me. Had she not been so defensive and loud and rude to me, perhaps I wouldn't have felt the need to write a "negative" review. It's not what you say, it's how you say it! Target, Wal Mart and even Macy's has "upped" their game when it comes to clothing and housewares. If this is the treatment TJMaxx customers are going to get, maybe it's time to look elsewhere when shopping. Perhaps she was just having a bad day, I get that. However, such behavior when working with the public is very poor customer service, thus the one...

Before the pandemic I used to shop the downtown location of TJ Maxx regularly. I always walked out the door with a new shirt, t-shirt, sweater or something for the kitchen. Yesterday I visited this location and was stunned by the severely limited selection of men's clothing. I am not saying that it is slightly more diminished than before. I am saying that it is hugely diminished. When I asked a staff person, she said she thought that it was due to loss prevention considerations and the perception that more product was walking out the door unpaid and stolen than being paid for. OK, I get that. But this means that devoted customers are the ones nolonger having choices . . . in other words, the ones who steal are the winners. I was surprised that TJ Maxx apparently doesn't have a loss prevention strategy outside of closing down sections where theft is prevalent. In any case, I won't be visiting this store again since I am often in the vicinity of the Castleton store, which is always packed with great options. I did a walk through just to see if other sections had been scaled down. It seemed to me that all of the other sections were at their pre-Covid levels. It gets harder and harder to buy men's clothes in downtown Indianapolis. I am sorry to see TJ Maxx contribute to...

I was in Indianapolis with Friends for a Day Trip and after Brunch we did a little running around. Before we left we stopped Dwntwn and went to T.J. Maxx. This was my 1st time being @ this Particular T.J. Maxx. I got a couple of things and Checked Out. They were Closing so we walked to the Car and was on our way and they wanted to get something from Krogers a little bit away from T.J. Maxx. When we got back in the Car to hit the Highway to head Home I realized that I had left my Phone on the Counter @ T.J. Maxx. Being upset with myself for doing that we tried calling but no answer so I proceeded in Driving back Dwntwn to the store. When we got there in was Pitched Black and everyone was gone. So early the next Morning I got up and called T.J. Maxx and when the Lady answered I told her that I was in there last night and left my Phone. She asked Me what Color it was and I told her Black and she said we have it. I told her that I was from out of town and didn't live there so she said they would put it in Lock-Up and hold it for Me. They were so Courteous and really made my Day and I Thanked Them for that, because I really wasn't trying to Buy another Phone. Everything worked out just fine and I went Today and picked it up. So Happy, they're some of the most awesome People. "MAY GOD...