Labels Citrus County Resale and Tuxedo Rentals — Local services in Inverness

The only good things about this shop is that the proceeds go towards the Key Training Center and the fact that you can occasionally find a couple decently priced gems. Other than that, most of the clothes (all of which are secondhand) are overpriced, occasionally not even in that great of condition, and selling things here is a nightmare.

The kids who work here and go through the clothes never seem to be on the same page about what they can and can't take. There have been multiple times that my mother and I have taken clothes in to sell, a lot of it as often like-new and sometimes even still has the original tags on them. Almost every time, the clothes are rejected. To the point to where we're not even convinced that the people who work here have gone through the clothes. I called ahead the other day to confirm that they are buying clothes and the guy on the phone told me that they were. I went in literally the next morning to drop off a basket of like-new summer clothes and other accessories. Most of which were sizes large to 1x. I got a phone call just about an hour later that I missed, but I called them back as soon as I could. Turns out, they couldn't take any of the clothes due to their already high inventory. This doesn't add up considering I had just been told that they could take in clothes when I called in advance and they had a sign on the door with a list of what they were taking. Most of what I had in the basket matched the items on the list.

I went to pick up my basket the next day and spoke to an adult woman about the issue. She told me that they were only taking the listed items and only larger sizes (lg, xl, and plus). I told her that if they actually went through my basket they would see that a lot of what I brought fit that exact description. She asked me if I had any interest in donating it, but I declined because I knew that I could sell a lot of it elsewhere. Which I did.

With that all said, I refuse to go back to Labels for anything. Shopping, selling, etc. The next time I go to support the Key Training Center, I will just make regular donations to the main thrift store and only shop there as well. The staff at Labels either aren't actually going through clothes or they're falsely advertising. Either way, it's not a good look for them. To remedy this, I suggest that the higher ups either need to retrain their staff and have them actually do their jobs. Or maybe at least get them to all be on the same page. My experiences here have been absolutely ridiculous. If you're looking to make a couple extra bucks by selling clothes, I'd strongly suggest that you go elsewhere. Labels isn't it.

After reading through these reviews, I can tell that I'm not the only person to have this kind of issue with Labels. Somebody had even mentioned that this thrift store has gone downhill and I can't agree more. They used to be great at one point. I can only hope that the people who run this store see these reviews and actually...

HORRIBLE CUSTOMER SERVICE. I will never sell my things to labels again. The employees are dishonest, judgmental, dismissive, and frustrating. I would rather give my items away than come back to labels. I was ripped off when I tried to sell a small bag of women items with multiple pairs of designer shoes and name brand clothing. It took multiple days and trips to the store to get the workers to look at my things. One of the days they turned me away claiming they had hit their buying limit within an hour and a half of being open. Every employee I interacted with was rude and uninterested. When they finally agreed to look at my clothes it took several hours for them to look through the 15 items I had brought. I had to call the store to see if my items were done being sorted through because they never notified me that they were ready. The employee that answered my call was short with her words and made me feel like I was inconveniencing her. I brought in name brand, designer shoes and clothing and was only given $22 for the six items they bought. As a worker was cashing me out I read on the paper that was with my items that one of their employees took, the paper literally said "took", two pairs of sandals (jack rogers). I believe that I was not fairly compensated, or compensated at all, for these shoes. This whole experience left me with a bad taste in my mouth. The buying process feels like a scam and the employees seem to be very dishonest and self serving based on the way they treated me and the items...

Absolute trash of a place. I was told by the manager that they take nice labels like Zara and H&M after I mentioned I’ve tried to sell these brands before (they took nothing). The girl was young and trendy. Ok cool, she knows fashion. She said come Monday! Best time. Great, will do.

Fast forward to that Monday. She didn’t even look at anything but had this older lady who looked like she works at Bealls look at everything. Guess what? Rejected everything. Beautiful dresses they could use to spruce up their tired, old racks of outdated clothing to get the store ready for summer. Absolutely hilarious.

A waste of time. Manager couldn’t even look at me in the face. Rejected because of high inventory levels? But you still looked at my clothes and have hiring signs. This place is a joke. You just couldn’t afford to pay me out. Just say so next time because my items were new and current trends size S. You have purses in there for 40-80 bucks sitting, collecting dust that look like they’re from a time capsule.

My advice? Read up on trends. Look at why you have high inventory. Your mannequins are dressed sloppy and your staff is terrible at brand knowledge. I’m a visual merchandiser that worked at high end stores that can tell why a store is empty and...