Grand Design — Local services in Jackson

Recently I contracted with Grand Design to replace carpet in my house. About half way through the project but before the carpet was put in, the business was sold to Tony, the current owner. Almost immediately after it was installed the carpet started to ripple and bulge. After being repaired twice it started to ripple again for the third time so I went to the new owner to ask him to fix it as it was obvoius the intaller could not. Tony came and looked at the carpet last spring and said he'd take care of it later in the summer. However after multiple texts, phone calls and visits to his office it is now December and he has yet to fix it and no longer responds at all. I know he came into the project half way through but it's his company, he is responsible for the work and his reputation. I know he's busy but so am I and really don't like wasting my time on someone who clearly had no intention of ever taking care of this problem. So now my husband and I fixed it and not well. Tony is unreliable and does not keep his word. I would recommend looking...

I bought carpet squares from them and had very poor customer service when I discovered that some squares in each box had coloring that was slightly lighter. I sent them numerous photos but the person in the office was not empowered to say anything, that was left to the owner or manager who was never available. Finally, the owner/manager told us that it was up to the manufacturer to agree to replace the defective tiles. After about 3 months, this finally happened. Thank goodness this was a DIY project so I didn’t have to involve an installer and there was enough correct carpet tile so I could finish under the pool table before it arrived. They should stand behind their product and empower...

The only reason I gave them one star is because there was no option for no star. After several weeks of unreturned requests for status update on our order, we are told it has been "lost", in fact was never ordered! And he failed to inform me of this both on my 2 visits to the store and 2 follow up phone calls. "I'll call the manufacturer and get back to you". If this is how they treat customers on the front end, I shiver to think what might come later. Fortunately for me, there will...