CLELIA'S PARTY DRESSES and BRIDAL — Local services in Jacksonville

My daughter and I came in on last Friday around 1 pm to look for a prom dress. No one was in the store at the time except two sales associates. They initially had her try on dresses in a size 6. They were not fitting and way too large. The sales associate still tried to convince my daughter it looked great. We eventually said to her we need to have her try smaller sizes ( the dress she ended up liking most was a size 2) So clearly we wasted our time trying on the larger dresses. Towards the end of the visit, another lady walked in. I assume the manager or the owner. The sales ladies apparently told her my daughter was trying on too many dresses. At this time, she had only tried on about 5 in her correct size. She sorta of found one she was considering, but wanted to try on a couple more. As we grabbed them off the rack, the owner/manager came up to us and said she couldn't try on anymore dresses and that she was at her limit for the day. I was appalled. No one else was in the store, they weren't busy. They were literally holding up the sales counter when we walked in. I asked her what could it hurt for her to try on a couple more dresses? She still said no. As a previous boutique store owner myself I can honestly say, I would never turn a customer away, EVER. Your sole purpose for being in business is #1 to sell dresses and #2 help your customer find the perfect fitting dress that she loves and feels beautiful in. If you don't want to do that, then why are you even in business? In this day and time, you have someone in your store trying to pay your high prices , give you business and our hard earned money. You were rude and condescending, you should not be in the customer service or sales business. We will never return and I will not recommend your...

My best friend who is engaged to be married and I as well as our two daughters (age 8 and 10) went in to this establishment look at wedding dresses. I was excited to take my best friend to this store after seeing some beautiful wedding dresses in the window a couple days before. My best friend and I were very disappointed with the service and will not be returning. They mistreated not only my best friend but as well as our daughters. When we first walked in, we were not greeted, we were asked if we had an appt, which we did not, we wanted to look so we were told very rudely that we would need an appt to try any dresses on. Not a problem but a better greeting would have been nice. Buying a wedding dress is an exciting tune and is supposed to be special, this place does not set that tone at all. Our daughters were mesmerized by a sequin dress on a mannequin, and were looking at the bottom of the dress, a middle aged lady(possibly the owner) was glaring at them and asked them not to touch the dress. They weren’t harming anything but we called the girls over as we decided if we wanted to look at dresses there or not. As the girls were getting up a lizard ran from under the dress, and they got excited running to tell us there was a lizard. The middle aged lady ran over to fix the dress. The girls asked if she was going to get the lizard and I says no she’s to worried about her dress and you two touching the bottom of it. The lady snapped back at me, saying she was worried about the lizard, and I let her know real quick that she will not treat our girls or us the way they had treated us and they I hoped they didn’t treat other customers they way we had been treated. Will not be returning to this establishment and will let my friends...

What a horrible experience my 13 year old daughter had today. My friend and I had picked out a couple of dresses for my daughter to try on and When I came back in the store with her the sales lady started speaking very loud to us saying "oh these dresses won't fit her you must get a larger size she can't try these on" Then proceeded to grab a couple of large dresses I could tell by the look on my daughter's face that she was embarrassed but went ahead to try one on and then the sales lady got the alterations lady who was going to help my daughter get changed but my daughter is very self conscious of her body,and especially after the sales lady was rude about her size, then busted into tears and just wanted my help. Then the 2nd dress seemed a little tight but both ladies insisted it was fine but my daughter didn't like how it fit and started crying again. The sales lady said what's wrong now and I was like we just aren't going to get that dress she doesn't feel comfortable in it. Then the sales lady asked me had she started her cycle and I was like what does that have to do with the dress then proceeded to walk over to hand my daughter something like spanx!!!! I was floored and that's what's wrong with this world... My daughter is a innocent, kind and sweet 13 year old and for an adult to treat her like that was horrible it's bad enough she deals with that from her peers but really this was just horrible from a grown woman. I hope your sales lady reads this and remembers to be kind to young girls that are not skinny. I will never go in that...