J-Town Market & Eatery — Local services in Jenkintown

I am writing to express my disappointment with the customer service I experienced at your establishment on Tuesday, 8/20, around 5:45 PM. I entered the store eager to try an empanada but encountered several issues.

The cashier was on the phone when I arrived, so I patiently waited by the register. Despite my patience, I was not greeted, while other patrons were. Once the cashier finished his call, he did not acknowledge my presence and instead served another customer who came in after me. When I mentioned that I had been waiting first but didn’t want to interrupt his call, he chose to serve the other customer first without an apology. I was told I could wait for the next batch of empanadas, which felt unfair given that I was the first to arrive.

The cashier's behavior seemed unprofessional and discriminatory, which was disheartening. I felt that my treatment was influenced by my race. I hope this feedback is taken seriously and leads to improvements in customer service and fairness.

Response to Review:

Thank you for your follow-up, but the situation described does not accurately reflect what occurred. When the customer before me was served, the cashier informed him that only one pizza empanada and the rest were cheesesteak, and he was told he would need to wait for additional empanadas to be prepared. If he was already present, he would be aware that the empanadas were not ready.

Furthermore, the cashier's lack of acknowledgment and greeting when I approached contributed to the issue. His demeanor was notably unprofessional and rude, which is inconsistent with my previous experiences at this market. While I appreciate your attempt to provide an explanation, it does not fully address the situation. I remained patient throughout the experience, especially as I was accompanied by my child and husband, and I believe an apology is warranted.

It is important to address that the cashier's behavior was not welcoming or respectful. The handling of this situation could have been much better. While the ownership of the business does not inherently influence the situation, the staff's approach to customer service should always be professional and considerate.

FYI: Even within businesses owned by people of color, biases and racism can...

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