FedEx Office Print & Ship Center — Local services in Jersey City

Traumatizing experience at this location… I had my package well prepared, all packed and ready for label, i even researched the available options and knew the shipping price options and delivery date, but the staff member here told me that choice wasn’t available and insisted I pay for a much more expensive option. This made me feel extremely pressured, as if I had no choice but to accept their version. They told me to get the package delivered on the date I want will cost $90, while the estimate I got online was $40 by Ground shipping. They told me they don’t have the ground shipping option and i need to create a label myself online. But FedEx website obviously has a lot problems, I spent a lot time but many buttons unclickable and I couldn’t get a label downloaded. Then another employee checked the shipping options again, and were able to select the regular ground shipping service without any issue. The first staff member had either made a mistake or misled me. The ground shipping cost less than 40 instead of 90 and the package can be delivered on the date I want. What the staff did was mind control. They were misleading and created unnecessary stress. It left me with the impression of being manipulated into overpaying, when in fact I had other options all along. There was another time that I shipped another package here and the staff refused to put a fragile label for me, while I never had issue with it at any other FedEx location. Be very ware. I have seen all the negative reviews before I come here thought I would be ok if I prepared well. But what they do is totally manipulative. I would avoid...

If I could give it zero star, I would. Shipping is a service business and shippers suppose to help people and provide convenience. But this center just does the opposite. They deliberately make things hard for their customers. I was to drop off a return merchandize with a Fedex shipping label already attched to it. Because the seller sent the merchandize to me with a USPS Priority Mail box which is still perfectly reusable, I use the same box to return. The manager refused to take it saying USPS is a Fedex competitor, and wanted me to purchase a new box at his station. Why should I spend money and contribute more carbon to the environment when the box is reusable and it just serves the purpose of a shipping box? While I said I could cover the marking of "United States Post Office" by gluing a piece of brown paper to it, a black lady jumped out and yelled at me in a very rude manner, "We don't accept packages wrapped with paper!" What? The boxes are all made of paper! What difference does it make if I add one more layer? Then she became really nasty, shouting abusive words and slurs I was so surprised I could hear in such a place. I reported it to the Fedex customer service afterwards. The gentleman on the phone said Fedex did not have such policies and gave me a complaint number. But two days have passed and I still don't have a resolution and still could not get my...

Ordered a 36x48 poster through Fedex.com for printing at this store. Hours later a hostile, nasty employee called to say they don't have, and won't get, the material to print the poster. She said they could print a 24x36 version but the price would be the same. If we were unhappy with that, we could call Fedex.com.

Smaller poster, same price or go pound sand.

She also didn't note that you can't simply take a print file formatted for 36x48 and downsize it. A 36x48 poster has an aspect ratio of 1.33, a 24x36 poster has an aspect ratio of 1.5. Simply smashing the larger poster into the smaller size will result in distortion or large unprinted areas.

This is the challenge with urban hiring. So many of the available employees lack any customer service skills and feel put out to have to set down their mobile devices long enough to take care of customers. Employers clearly don't care to train them.

This situation could have been resolved in a way that left the customer feeling taken care of. It's understandable a place might lack certain supplies. Explaining the alternatives, noting the challenges with aspect ratio, adjusting the price accordingly, or offering to handle the cancellation are...