I took the intro to pilates equipment - novice class with Susan. It was definitely not a pleasant experience. The instructor rushed with individual instructions and became impatient when you don't get the movement in first of second try. The exercises are not challenging at all on strength, flexibility, or mobility but could be confusing in terms of breath or spine movements because these are the subtle parts. Subtle, small and precise movements are the key and unique parts of pilates and can be hard to get for new students. The instructor should definitely pay more attention to her teaching skills to make students "get" instead of jumping to conclusions about students' capabilities. It's different between "don't know how to do it" vs "cannot do it". It's very offensive that the instructor judged my strength by my figure. It's probably the easy way to guess for first time students but it's wrong and not professional. I was specifically told to be careful with the equipment. For one exercise, my husband and I both leaned back too much from her perspective, though she leaned back as much as we did in the instruction. She told my husband "don't do it even if you can". At the same time, she told me "don't do it. You don't have the strength". It's a shame that I need to hear biased comments in a pilates class from a...
Read moreI recently had a frustrating experience trying to get in touch with this company. I called multiple times, but no one answered the phone. Their voicemail system instructs you to send a message, which I did—twice, spaced three weeks apart. Unfortunately, I've yet to receive any response. This lack of communication is quite disappointing, and it makes me question their customer service. If you're considering reaching out, be prepared for potential delays and unresponsiveness. I hope they improve their communication soon. PS. After this review she replied my text , they want your MONEY but they don’t want to talk to you on the phone. I feel bad for you guys as I could had paid well for private sessions only. But good for me to find your true YOU Of course as an owner you need to write the lies here to protect yourself but you directed me to website and you refused to call me or have a conversation on the phone. I wish you had the option of posting photos for Those who write a review so I could post our email conversation but never mind there are many better and professional...
Read moreMy experience was very unpleasant with the instructor Susan. During the intro class, the instructor provided guidance on using the equipment, and I did my best to follow their instructions as a beginner. However, when the instructor checked my form, I was met with impatience and criticism along with corrections. Not long after starting the class, the instructor even expressed frustration, stating that they were “becoming so mad” with me, which I found highly unprofessional and discouraging. While I understand the importance of correct form, I felt that the instructor’s approach was unnecessarily strict and lacked the patience expected in a beginner class.
I also spoke with other classmates after the session, and they also found her impatience. Given that this is a class designed for beginners, I believe the instruction should be more supportive and encouraging rather than causing stress...
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