Hulah 湖辣 (By The Old Spot) — Restaurant in Jersey City

Ordered take out, never delivered, called restaurant, restaurant asked me to contact HungryPanda and hang up on me multiple times. Never got my order, now having my husband call to inform them we are filing a dispute. Never ordering from this restaurant again.

Update: Food got delivered close to three hours after I ordered, by then, I had told restaurant multiple times to cancel the order and got alternative takeout. HungryPanda did issue a refund (after multiple calls and lots of heated exchange). But the restaurant did nothing, not a single apology. In fact, the restaurant insisted on making the transaction despite my instructions to cancel the order. What really made me upset was not that the order was late, it was 1) the restaurant asking ME to contact the platform to get the driver to go and pick up the food (this is not my job, I made an order online, paid in full including a good tip, I should not be working our the logistics for you on how it is going to get here). 2) hanging up in me when I was only trying to check on the status of my food (yes, hard to believe, and it made me furious, first time I thought the line cutoff accidentally then realized they were doing this on purpose because when I called back they would pickup then hang up, multiple times!). 3) insisting on making the transaction happening despite me, after finally getting through, told them to cancel, despite the fact they were SO late with the order (and the order was marked it delivered close to 2 hours before it was!) Again, I will not purchase from this restaurant ever again, whatever they delivered to me went straight to the trash. Sorry Old Spot, your customers do not operate on your schedule, and we don’t beg you to give you our...

I used to skip here because of the low reviews. Friend told me that this is a recently new opened business, but the owner didn’t replace the google review base. What’s important is that the rice noodles are pretty authentic for Hunan. I dropped by today and tried a few. The taste is pretty good, had a full tummy filled with happiness, and staffs are friendly.

Please note that the authentic fish soup have small bones in it, that’s just how it is like to be authentic. Order something else if you are like my husband who cannot bear with processing those. I like the soup and finished all of it.

The waiting time is not short compared to other restaurants. But I prefer this as I feel it’s more safe with less technologies nor chemicals. I saw that the staffs were eating the same food, so I definitely would come back again. If you are in a bit rush, you may want to call to place order early or order something quick such as the cold dishes.

The current menu is pretty good, and price is decent compared to other restaurants. Minor suggestion to the manager that please have some membership...

The phone line taker is impatient and unprofessional. Rude. Details as below

I called twice and finally was able to say I need to order a green pepper stew chicken meal set. The old aunt picked up the phone and hung up the line immediately. She did not know who ordered and I did not know when I should pick it up.

20 minutes passed. I called again (twice as usual) and asked whether the food is ready. She still did not know who I was. And claimed that “the food was ready long time ago.” Notice the phrase “long time ago”….. I expressed my concern. and she impatiently replied “why not you canceling the order”…

So I cancelled the order. It looks like she was happily delivering my chicken meal set “prepared long time ago” to another poor customer…. Luckily I have some food in the fridge. Hope that no other customer would bear similar experiences or would eat any food “prepared long time...