Pet Shop — Restaurant in Jersey City

I was really excited to have my birthday here this past weekend but had a horrible experience with a bartender on the bottom floor. My friends and I (ten of us) sat down in a corner of the basement floor were there were exactly ten seats. A bartender approached us and told us we couldn't sit in that area together because other people might want to sit there. The area was not reserved. He just said it was not fair for a group of 10 to be seated in the same area together. This was before 8pm. The basement floor was still not full, and there were at least three tables empty around us. I was really looking forward to staying and having my birthday there with my friends but we left after the bartender came over a second time to tell us that other people (again-- not people with reservations-- just other customers) might want to sit where we were sitting, we decided to leave to a more friendly bar.The bartender was rude and passive aggressive, and rolled his eyes at us when he spoke with us.

I was really disappointed by the horrible customer service that also just didn't make sense??? My friends and I would have stayed and had a few rounds if we weren't treated so poorly.

If an area isn't reserved I don't understand what difference it makes to this business if ten people who know each other or ten strangers sit in an area together. I won't be going back and would not recommend this...

I bought a round for my friend and I and found what looked to be a piece of cardboard or bread crust in one of the beers. I didn't make a big deal and went to the bar to exchange it for a fresh cup, the bartender had no problem with that. I finished the fresh beer with my friend and got another round to the table. Before starting the second round of beers I decided to use the bathroom. I waited in line for a bit and when finally I got in no more than 30 seconds did someone start pounding the door, I thought it was some drunk. When I opened the door I was shocked to see it was security pounding the door. I told the security they shouldn't pound the door like that and then the security gaurd got mad and began to push me and rush me out from the dining area to the front door. I do not know why the security guard got hostile. I had to ask my friend to go in and pick up my card on file. We didn't even get to drink our second beers that I was charged for. The security gaurd should not have touched me to begin with, I could have tripped, mind you I couldn't see behind me the security guard was rushing me while I was backwards to the front doors. I was embarrassed to say the least. The security was slender 145-150 lbs, about 5'7, long curly hair, wearing sweatclothing,...

Rude staff, normal food Today, I had my second bad experience at "Pet Shop" and decided to write about it. After my last visit to this establishment, I had vowed not to return. But today, my vegam friends decided to meet me there.

While the food is not bad, the rude staff is a good reason to avoid the place. While i walked in today, after i took a few steps in, i felt a sudden yank on my sling bag. I was dragged back by someone. I turned around and it was the "bouncer", the lady who dragged me (very literally) by my slingbag and brought me back to the door to check my ID. I am all for ID checks, but that behavior to a guest is not acceptable. She could have called me, tapped on my shoulder or made any other forms to communicate besides dragging me, insulting me. I am surprised such behavior is acceptable by a female bouncer, but a male bouncer, dragging a woman by her bag for no reason would be harassment.

Anyways, i showed my ID and went inside. I narrated the incident to my friends who decided to leave. At this point, the waitress dropped the check which is on a clipboard, onto our table as if indicating us to leave, since she wanted to fill up tables.

Overall rude staff at an...