Walgreens — Local services in Jersey City

The store has good employees who are helpful, knowledgeable in the location of the products within the store, they smile, not rude at all, which is a + + always given the times we are living in.

They now locked a lot of the products, which it’s understandable, can we blame them for doing so? Each lane has at least 2 “Customer Service” buttons to be pressed if a customer needs a product unlocked by an employee…..but!…..WE (the customers) should be able to press the button without having to walk to the front of the store, to ask an employee for help, to then walk back to the isle and show the employee what we need and then walk back up to the front and pay!!! (See pictures).

They might as well remove the button option all together.

The pharmacy: !!What has happen to it?!! I know with COVID and Quarantine they had a lot on their hands, but the customer service (for me) has gone from 5 stars to 2 stars.

Example: I called 2 times, the 1st call, I was on hold for 3 minutes, no answer, I gave up and called back. 2nd call, I was kept on hold for 14 minutes, I drove to the store & still no answer while I was on hold.

I literally walked in and watch the girls behind the counter talking, working on their computers, great they are working, BUT SHUT UP and ANSWER THE DAM PHONEs, I hung up, the hold line on their side stopped (See pictures). At the point, I didn’t mention anything, I mean would they have cared?………NAH!

They do not seem to know how the pharmacy automated system works. I told the cashier I got a call to pick up my medication, gave her my DOB, she didn’t see anything in her system, I mention to her I have a voicemail stating it was ready, she then saids “our system only calls when you need a refill, not when its ready” …….Lol…….oh my…..that’s concerning, I showed her the voicemail Walgreens left oh my phone, on an iPhone you can even ready it the voicemail, (See pictures).

Save your e-mails, texts, voicemails etc. just in case they ask for it thinking you wont have anything.

The store: Is still one of the most decent pharmacy stores around this area, still looks organized and neat, with...

Absolutely awful.

Worst pharmacy in the area. They are almost never open. I constantly have to go to other Walgreens further away because they are simply not open during business hours.

It’s also absolutely filthy.

My pets have serious medical needs, and the new pharmacy assistant acted like it was a joke. I could see them snickering almost right next to the counter. Our prescription needed a little bit of clarity, but I didn’t understand, I asked if he could reach out to the vet because I’m not exactly sure what they need. I’m just picking up the medicine I’m told to pick up. The main pharmacist flat out told me he would not help me with that. He would not reach out to the vet to determine how much they need, for how long, despite having the prescription right in his hands.

I took my prescriptions and will never go here again.

I would rather fight the traffic in Hoboken, look for a parking spot for an hour, walk several blocks, then have to deal with the people at this pharmacy who do not care. The only one who does is the young Latin-x person with long black hair. She’s the only exception.

I would give this place zero...

I am extremely disappointed with a recent experience at your stores. Walgreens promoted a deal: buy two items and receive a gift card. However, after visiting multiple Walgreens locations in my area, none of them had the gift cards available.

This is completely unacceptable. If you advertise a promotion, your stores should be properly stocked. Instead, this feels misleading—like you’re attracting customers to the store without delivering the promised reward. I wasted my time, gas, and effort driving to different stores, only to be told the same thing: “We don’t have the gift card.”

How is it possible that Walgreens launches a promotion without ensuring that customers can actually receive what was promised? This does not align with the standards of a reputable company.

I expect a resolution. Either Walgreens must honor this promotion by sending me the gift card that was advertised, or provide fair compensation for the inconvenience caused. Otherwise, I will have to seriously reconsider shopping at Walgreens in the future.

I look forward to your...