Diamonds International — Local services in Juneau

My recent visit to Diamonds International in Juneau, Alaska, was nothing short of extraordinary. From the moment I walked through the door, I was greeted by a warm and welcoming atmosphere that set the tone for an exceptional shopping experience.

The salespeople at Diamonds International went above and beyond to make my visit memorable. They were not only knowledgeable but also incredibly helpful in assisting me with a very specific request – ordering a Hamilton watch that I had been after for many years. Their willingness to go the extra mile to fulfill my request was truly commendable.

Throughout the process, the salespeople exhibited kindness and professionalism, ensuring that every step of the way was seamless and enjoyable. Their attention to detail and willingness to answer all my questions demonstrated their commitment to providing top-notch customer service.

One of the standout aspects of my visit was the negotiation process for the Hamilton watch. The salespeople worked diligently to secure a price that was not only fair but also wonderfully competitive. Their dedication to ensuring that I got the best possible deal on the watch was deeply appreciated.

In summary, my experience at Diamonds International in Juneau was exceptional. The welcoming and helpful salespeople, coupled with their ability to fulfill a long-standing desire for a Hamilton watch, made this visit truly unforgettable. If you are looking for exquisite jewelry and timepieces, as well as outstanding customer service, look no further than Diamonds International. They have earned my trust and loyalty, and I can't recommend them...

We purchased a ring 7/8 which had a stone fall out by 7/15, poor quality/craftsmanship for sure. I contacted the location and was redirected to the national customer service, but was told in effect that repair or replacing the mount are my only real options here due to the terms and conditions (which spell out no refunds for buyers remorse and that refunds are available in the case of an appraisal showing a wrong grade, but with a lot of strings attached and reads as the company may still deny it if they choose to do so). Nothing specific about defective returns. I do not have any trust in the quality of the item, and any company this adamant about not returning clearly defective merchandise obviously already knows the quality of their merchandise. Absolutely avoid this place, and any others the cruise lines shill. I will never set foot in one of your locations again, and advise anyone reading this...

Scammers - Avoid. They corralled my older mother, took her wedding rings (recent widow) took all the cash she had and two credit cards and wouldn't give them back and wouldn't let her leave the store until she was completely pressured into buying a whole set of over priced jewelery. They made her wire funds to them and eventually returned her things (except for cash) and let her leave. It ruined her entire Alaska cruise and they cleaned out her bank accounts. We will be reporting this operation and you should avoid them and find a...