I Fix Phones — Local services in Katy

HORRIBLE CUSTOMER SERIVCE STAY FAR FAR AWAY!!!!!!!!!!! They will try to scam you and when they break something on your phone will deny it was their fault. Had to get my bank involved to get my money back due to services not rendered. Took three months but the case was finally closed and my bank did find these people at fault and got the money back from them.

According to another reputable cell phone repair store, the screen Cellairis gave me is a cheap knock off from China that breaks easily. This same reputable cell phone repair store also informed me that the buttons are delicate and if they are not clicking anymore and are coming off, it's going to cost more and there's no guarantee the buttons will work because they are totally broken now.

So Cellairis broke my $600 phone and I now have to buy a completely new phone!!!!

If I could give ZERO stars I would. The incident occurred right after Christmas and I only just finally had this resolved through my bank as of yesterday morning. So from 12/27/16-3/31/17.

I went in right after Christmas because my phone's screen was broken. They said they'd fix it for me, but that the screen would be black instead of white which would have matched my phone. I was ok with that. I received my phone back later that day within a couple hours.

When I received it back I noticed that the repair guy had completely messed up the buttons on the bottom of my Galaxy S6 Active. They were crooked, wobbly, and coming off. I also noticed the screen was not down completely at the top left corner and they said they'd fix that once they got the buttons in, but I'd have to pay for the buttons and labor.

I wasn't thrilled with this so they decided to order new buttons, and after arguing with them, they agreed to replace for free. A week and a half goes by and we hear nothing. My husband finally went back up there and told them to give him a refund, because it was taking too long and no one was answering our calls.

They apologized and gave us a story that the buttons were coming in from China and it was taking longer than expected. We didn't care because they should have informed us and I felt like they were jerking us around at this point.

The manager gave us some of their cheap cases for free, they placed them on the phone themselves and then the phone was placed in a bag and we went home. As soon as we got home I noticed the screen had cracked in the upper left hand corner where it wasn't glued down all the way, and it had cracked from the case. At this point I figured they gave us a bad screen and the pressure they placed on the phone from putting on the case caused the crack, because there was literally no other way it could have happened.

Immediately I called them and told them what happened and that I'd be back in tomorrow since they closed in a few minutes. When I went back, j received nothing but attitude and that this was the phones fault not theirs- what?! It's y'all's screen you placed on the phone plus y'all's case that was placed by you guys! I'd had enough. I finally told them I'd wait to hear back from them about the buttons and went home and called my bank, told them the situation and they got me my money back since services were not rendered and they broke my phone worse than...

Had a cracked screen and was going to leave it as it didn't interfere with any functionality of the phone. Was passing this kiosk and happened to see their sign which drew me in. It was a weekday evening and the young girl had had a quiet day, so she reduced the charge from $90 to $75. Against my better judgement, and because the girl was very personable, I agreed to change the screen. Walked a lap of the mall and it was done by the time I got back. She said she had cracked one screen trying to get the new one on, but wouldn't charge me for it as she had broken it. At no point did she tell me there was only a THREE DAY guarantee on the screen or their work. All was good, but 10 days later the screen came away from the phone. Went back and it was a different girl there. Just so happened a 'supervisor' was there too. Didn't matter what I said he would not put on a new screen. He said the glue had become unstuck and there was nothing he could do apart from put on a new screen at a cost of $90 to me. He didn't believe me I was only charged $75 as 'that sort of discount isn't allowed'. He said she would have made up the difference. Anyhow, I have a non-cracked screen, but it's not flush in the housing, and now it won't charge. It's not a lead issue as I've tried many leads, and they all work with other phones, just not mine. I'm going to have to take it to ATT or Apple and end up paying much more to get it fixed. Do NOT use these vendors. Spend the extra and get your phone fixed properly at the right place...

A gentleman I dealt with here is the upmost of rude. My boyfriend and I were shopping and I took him here to look for a case for his phone since he couldn't find his he originally had. The gentleman showed us various cases and I asked to see one. He insisted on placing it on my bf phone then held the phone and said the price was $26. I consulted with my bf who insisted he could search for his other at home I asked to have the case removed and thanked the man from his help. He then got flustered that I wasn't purchasing it and I told him we would think about it. After demanding to know why I told him that we had one we needed to find at home. He then raised his voice to say not to waste his time then make excuses. I work in retail. The whole point of a person being there is to nicely show and demonstrate items not demonstrate an item expecting and getting angry when someone decides...