The Nail Buzz — Local services in Las Vegas

I went to Nail Buzz and each time I saw Samantha. The first time the gel manicure service I had was decent. The second time I went, I asked for a gel manicure for an upcoming trip I had the next day. After my appointment, I noticed in natural sunlight that something was wrong with my nails like they didn’t set properly; there were multiple nails that were matte-looking while the other ones were shiny. I was on a tight schedule and didn’t have time to return to get my nails fixed before my trip. So I saw in the Vagaro app you can send a message which I did. I didn’t get a response so I sent an email to the email listed on their website with photos and asked for my nails to be re-done when I returned. My messages and email went unanswered. I called and the person who answered made me another appointment for a gel manicure. Fast forward to today, I went for my appointment and I am told by Samantha that that they will fix 3 nails. I told her there were issues with more than 3 nails and it’s on both of my hands as shown in the photos. She claims her manager only showed her 3 nails and if I want a full manicure (the service they booked me for), they will give me 10% off each nail that needs to be fixed; 30% off total bc they believe it’s only 3 nails. I said this should’ve been communicated to me before I drove all the way to DTLV and paid for parking. I noticed she was getting an attitude and I said I didn’t want my nails done, they can just give me a refund. She said “ok” so I asked how to go about getting a refund. She said she didn’t know if I can get a refund bc she has to talk to her manager. I said that’s fine, just remove the gel. During the time she is removing the gel she calls her colleague over, who I thought was the manager; she was not. She tells her colleague that I wanted the gel removed and I demanded a refund; which is not what I said and this is also an unprofessional interaction in front of other customers. Her colleague proceeds to tell me that she has to talk the manager about my refund but wants to know why I want a refund if they are willing to re-do my nails. I said you are willing to re-do my nails at a 30% discount after I’ve already paid for the service and paid a tip. So now I’m paying extra to have both hands re-done. She says “We tried to help you but we can’t help you were out of town.” I told her my messages went unanswered until I called and she’s missing the point and not taking accountability. She says “we are taking accountability. You sent an email and message when you had the nail tech’s personal cell phone number. You should’ve just texted her.” At this point I didn’t say anything further bc now I feel reprimanded for using the communication channels on their website by someone who is not a manager. I will not be retuning. Who wants only 3 nails repaired on one hand when multiple nails on both hands need to be fixed? Or pay for a new service that is inconvenient and not the customer’s fault? I tried to handle this in a way that would not be as public as a Google review but they have left...

I made an appointment on their online appointment system more than 24 hours before the service (gel mani and regular pedi, nothing complicated) and I specifically made sure I picked a specific nail tech who had good reviews on Yelp and Google. 45 min before my appointment I get a phone call and text from the nail salon - I was in the shower so couldn't respond. No voicemail but the initial text had been unsent, and in a new text I was told to disregard and to come in as planned.

I came in and I was given a totally different nail tech who I had specifically not picked simply because they didn't have experience. I then had a very sub par pedicure, with very unevenly filed nails , and poorly applied polish. I specifically wore flip flops to make it easier for the salon (so I wouldn't need the cheap and wasteful kind of salon flops) but instead of putting ANYTHING on my feet she told me to just walk barefoot over to the manicure station from the pedicure chair, across the room - what?!? So the entire manicure I'm sitting there barefoot, with my lotioned feet on the ground underneath the manicure table where numerous dirty shoes had been. So gross. The manicure was better, but polish was very poorly applied, with the sides not being fully done.

When I went to checkout the price was still the same (85 dollars pre tip - which are prime prices for mani pedis - worth it for experienced techs but not in this case). I paid, left, annoyed - on the walk back to the hotel I caught a glimpse of the pedicure and realized she hadn't fully painted the tops of two toes - so I went back. She had left, another girl who worked there agree they looked bad. The salon called the woman so she'd come back - she did - she then proceeded to say it was basically my fault because my toe nails were cut too low before I got there (???) and that she could file them down so the white wouldn't be showing. Ok, why didn't you do that before? Of course, once she reshaped them and applied new polish they were fine. Should have been done from the beginning, and why are you blaming the customer for your initial shortcomings?

I would have expected this type of service had I booked this new nail tech (for context - she told me this was the first time she put gray polish on nails - just to show how new she was...) but I specifically booked someone else. I understand that issues occur from time to time with scheduling issues (from chatter in the salon I gathered that the girl I had scheduled with had double booked and they called the new girl to come in so they didn't cancel...me), but I should have been told in advance I was being put with an entirely different, less experienced nail tech before my appointment. I would have ask to reschedule to get someone else.

Definitely won't be back here and if you are making an appt online and they don't know you - make sure you call to confirm you want this specific person because it appears they ignore you preferences when you...

Went here with my husband for pre-wedding manis/pedis. His went really well, I believe he had the owner doing his. My pedi was excellent, Jayla did an amazing job. But my Gel-x extensions with Ariana, not so much. She was late, which isn't a huge deal if it weren't for the rest of my experience. After applying the set, she took 10 minutes trying to paint on a single french tip on my pinky before asking her co-worker Cheyenne to finish them. Thankfully Cheyenne did an awesome job painting them, but while she was doing so we noticed two of my extensions were already popping off with huge air bubbles under them -- which Cheyenne fixed (the two she did fix look WAY better than the previous ones applied). Two days after my set was applied, two other nails popped off completely (not the ones Cheyenne did). I've had Gel-X many many times and I've never had them pop off so soon, normally it takes 4 weeks or more which is why I get them in the first place :/

I am just grateful that the nails didn't pop off until AFTER our wedding otherwise I would have been so sad. If it were not for my experience with Ariana I would rate this place 5 stars as everyone else...