KAY Jewelers — Local services in Layton

I would actually give this place a zero stars if I could. I purchased my wife's ring back in 2013. She noticed the diamond was defective and had a crack through the diamond. She brought it back to the store and they told her they could exchange the diamond. About a couple of weeks later she got a new diamond but it had a noticeable piece of cloth wedged between the diamond and setting. My wife noticed it immediately and complained to a Kay's associate named "Ginger." She didn't even look at the ring, told my wife she was crazy, she was being picky and that my wife had put it there (even though she hadn't even worn the ring yet). Another associate was kind enough to actually look at the ring and saw the fabric. When it came back, the fabric was still there. Again, Ginger was working and ignored my wife for 10 min. Finally she looked at my wife and asked, as if she was being inconvenienced, "Is there something that I could help you with?" My wife was upset and saw someone else about the issue. Thank heavens that they exchanged the ring right before the wedding. In all, I would never go to Layton Hills Kay's to buy a ring and if you happen to make the mistake of buying a ring there, don't have...

I purchased a "sterling silver" ring from here that cost a ton of money, you can imagine how disappointed I was when I found out it's actually metal (or half metal) which I'm allergic to. :( What a rip off, I will never ever buy anything from Kay ever again! I wore the ring for a week and I started getting a rash on my finger where the ring is, that's when I noticed rust on the band of the ring. I was told the ring was 100% sterling silver and it is very obvious now that it's not. They lied to me, I asked multiple times if there was any metal in the ring and they told me no every time. I honestly doubt Kay cares about anything other than money, they do whatever it takes to make a sale. Please be careful if buying from them. I'd also like to add that the employee assisting me was very pushy and wouldn't listen to me, I told her multiple times I didn't want to sign up for their credit and she continued to hassle me about it. She even handed me the papers to fill out after I thought I'd made it clear that I didn't...

The worst costumer service ever!!!! All I wanted was my ring soldered together after I got married and it took three times for them to somewhat get it and they still got it wrong. The first time the ring didn't even look like my ring when she pulled it out of the bag and when I tried to tell her that it wasn't right she just argued with me till I showed her a picture of what it looked like before. Hello! Do I not know what my own ring looks like?! The second time it was way too big and was falling off my hand and the third time it was still too big and they argued with me again about the size and told me it should be fine when the weather warms up, even though my hands weren't cold. Are you serious?! Why can't they just do it right the first time?! These people need spent more time doing their jobs right instead of arguing with their costumers. I finally had to take it somewhere else for the job to be done right. Very...