Geek Squad — Local services in Live Oak

Took my laptop in because the fan was being noisier than usual, the first guy I talked with didn’t even diagnose it and just said we would have to send it in and wasn’t helpful at all, he never even opened the laptop it was a waste of time and an appointment. Next day after getting ready to send it the next day the guy was a young man who was more helpful and ran a diagnostic thing before sending it in. He said I had to pay 80$ to send it and before they replace anything or do anything they would confirm that we wanted to do it and if I wanted a back up saved. And all this was before the warranty expired for the laptop, the warranty people said because we paid to ship it it’s not in warranty and tried to charge me 1500 for a motherboard…more than I paid originally… we fought that and they said it was under warranty and that they would get back to us and never did until we called geek squad three times with never any follow up from them. Turns out they did all the work and never asked about the back up, I lost everything that was on my computer!! Every step of service with the geek squad was a subpar Let down, and i hope I don’t have to use their services again. It...

I called the listed number and spoke to a gentleman asking about getting my Roku Hisense TV repaired. He asked if I bought it at Best Buy. I said "No". He asked if it was under warranty, I said "no". He said "You need to bring it in and we will look at it." I drove 35 minutes and went inside. The technician inside said "We only work on things bought at Best Buy. I don't know where any TV repair shops are. You can talk to the manager, he might know. The line to the manager was very long. Great job Best buy. Well over an hour wasted. I will think twice before...

After one year of agony trying to figure out how to configure WiFi for my large house, this was the best $99 I've spent in a loooong time. The Geek arrived on time, and within an hour had everything working perfectly in my home. He did not leave until every room had high WiFi reception, including every t.v., and my phone. He even waited patiently while I double-checked my work and personal laptop hard-wiring. Incredible knowledge, patience, and a terrific positive attitude. I cannot thank The Geek Squad enough for finally setting up my computer...