The Home Depot — Local services in Live Oak

This is at the forum... I normally do not write reviews, however I just left this store so emotional. I have severe anxiety/PTSD and diabetes. That being said I was shopping and my sugar suddenly drop unexpectedly and then a anxiety attack from wearing a mask set in! My son ran to get me a candy bar from the front and a coke to bring up my sugar. I took my mask off for a very short period until I ate the candy bar and had my coke then my sugar was leveling off. I put my mask back on as soon as i finished eating and drinking. Mind you the ONLY people on this isle was my two kids and me. So I was not "infecting" anyone. After that I had my mask ON and was still trying to get over the anxiety attack when a man (customer) and a employee starts to walk down the isle towards me and my kids. I was sitting down on a box up against the shelf. The EMPLOYEE tells me "this man wants to shop and can't because you (me) do not have the mask on over your nose and that I need to COMPLY or she will have to ask me to leave"! I was trying to tell her what just happen and as I was trying to tell her I'm just getting over a anxiety attack and I'm try to comply as in putting the whole mask over my nose also. She didn't allow me to speak she just stood there while this hostile customer starts chewing me out so ugly infront of my kids and the employee. So she said to me a few more times you need to comply so HE can shop! So "his" money spends better than mine I guess??? Then the employee stands beside the man and doesn't intervene at all she actually goes along with the other customer (man) as he tells me that I should be in a hospital instead of shopping, or go outside or he'll call the police. All over a mask! Then he tells the lady employee that he cannot "SHOP ANYMORE DUE TO THE WHOLE ISLE IS NOW CONTAMINATED "!!!! She left i guess to find a manager because it began to get very escalated! I'm sorry I'm not one of those who lets a stranger tell me nor my kids I'm not raising my kids right and that it's sad. Then he goes on to say I'm "one of those people " who doesn't care about other's well being. Calling the kettle black I'd say?? Also I shouldn't be able to raise my kids and so forth.. He went on and on etc... I'm not going to have someone chewing me out especially with my kids sitting there.. However I ask for a manager so I could report the employee and to let them know if I should run into this guy again it wouldn't be good! My kids were stunned at how this man and employee was treating me. I was able to meet a sweet lady(another employee) that helped me to get the manager. Another customer a very sweet lady (ex military) and I began going over all this while waiting on a manager and (she DIDN'T have on a mask)! She saw how upset I was and gave me a huge hug!!! She began to help me calm down as she also had diabetes and PTSD. She knew the symptoms I was having and knew how to help me! Not a word was mentioned to her she said about wearing a mask. The manager did say he would talk to the lady employee that kept insisting me to comply and that he was sorry. So I don't know if that will happen as I didn't see anything. I just can't understand how a employee seeing me having medical problems and not trying to help me, but actually go against me can do that? Not to mention I care about other's well being because I technically don't have to wear a mask due to medical conditions. So becareful if you are shopping here if you have medical problems or have difficulties wearing a mask...Sorry for the long review, but I want everyone to know that respect goes along ways and people need to understand there are people with REAL medical conditions that just happen unexpectedly and to be more...

AMAZING CUSTOMER – HOME DEPOT STAFF INTERACTION! 4/27/2025

I only write positive reviews, 30 in total with 24,903 views. Today, with GREAT pleasure, I’m writing this review due to the OUTSTANDING performance Leslie and Taylor demonstrated.

To start, I asked Leslie, who was tinting a paint sample in the paint department, where I could find hot-melt glue sticks. I knew I was close. Leslie told me that I could find the glue sticks in aisle 15. We reviewed my project and need for glue sticks, welding plastic with a propane torch, to repair a molding accent part on our Kawasaki Mule. Leslie showed real interest asking questions to clarify details. Leslie offered alternatives like 2k, 2-part adhesives, and where I could find them. Leslie returned to her assigned location to support other customers.

Leslie returned and confirmed I found the hot-melt glue sticks. Leslie asked additional questions, leading to the second project. The hood release knob and cable, in my hand, peaked her interest and the additional questions. After describing the re-installation obstacles and my ideas, Leslie suggested I look in the Plumbing area for large rubber washers. I hadn’t thought of that and realized there may be a solution there.

Knowing I needed replacement bolts for the re-installation, Leslie offered to page Taylor to the Fastener aisle.

Taylor promptly arrived and greeted me at the bolts organizer rack and engaged in a project review. Showing Taylor, the release cable setup and sharing my thoughts, allowed him to go into “Consultant Extraordinaire Mode.” Taylor knew his stuff. Very meticulous and detail oriented. You can tell when someone is listening to you and paying attention. Great eye contact, professional appearance, bright smile AND, he knew his stuff (emphasis on this by mentioning it twice because he does). Taylor is a real PRO. Home Depot has a great training program and mentors, I’m sure. However, an individual must have the drive to excel with the training and learn at every opportunity. Taylor demonstrated his talent today.

One complement I gave Taylor face-to-face was that I was awake at 1:00 am and his efforts of sorting through the bolt, washer and, nut packages (customers often drop them back in the wrong place/slot) allowed me to focus on my projects to be sure I was getting the optimal solutions.

I needed an angle bracket to reconnect the plastic front hood. Taylor walked me to the proper area.

Project number three was finally discussed. I needed an “end of cable” crimp piece that would prevent the parking brake cable from pulling loose. I had an idea and Taylor found the same option with the Home Depot employee scan tool. A ferrule was the solution.

Both Leslie and Taylor were cognizant of time and other customers’ presence in their areas. This was first thing this morning, between 8:10 am and 9:00 am, so customer traffic was light (it was picking up as I left so my timing was perfect).

I am happy to have the opportunity to write this review. I’m hoping to be selected for an official Home Depot survey so that I can reiterate these sentiments formally.

AWESOME EFFORTS AND PERFORMANCE...

I just left this location. We were trying to purchase a 5.2 cu chest freezer. We were at the store for approximately an hour. After the first 15 minutes in the store, we asked a person for some help locating the freezer. He walked around and said nothing at first. Finally, my husband asked him again where the freezers were and almost exasperated he replied that he was trying to find them. The contraption in his hand told him that there were 4 in the store. So we waited for another 20 minutes before we caught sight of said gentleman again and hi merely shrugged his shoulders and turned around. Not sure what exactly that meant, we continued to wait. Finally, another associate happened by. At that point, my husband asked to speak to a manager. The associate told us that we could go up front to ask for a manager. Further upset by complete and total lack of customer service, my husband requested that she ask the manager to meet us there. Looking put off but doing as requested, she paged Andrew. After a few minutes, someone who I can only assume was Andrew because he never introduced himself asked how we were doing. I quickly informed him that communication was lacking in his store. I was promptly ignores and he looked to my husband. My husband proceeded to tell him of the events that brought him to where we were at that time. His response, I ask you??? HIS response was "So what was your question?" Frustrated, my husband stated "My question is: where are your freezers?? No one seems to know where they are!" Andrew, which I believe is his name, however several OTHER colorful words can be used to describe him, says "Well, let me see how many we have." And proceeds to take out the very contraption the first gentleman had!!! At which point, my husband informs me that we are done there and are leaving. "Andrew's" reaction is to say "give me a minute " and we both tell that we have given them all several minutes of our lives that we will never get back. Not even remotely close to halfheartedly, he offers a mere "sorry". I called him out on the words authenticity and he engaged in a battle of wills with a potential customer. Needless to say, I am no longer a potential customer and now a faithful Lowe's customer. We went there, where they were able AND willing to help us. We purchased the freezer we wanted for $20 but our customer service was NOT...