Lane Bryant — Local services in Livonia

I have gone to Livonia, MI, Lane Bryant for a long while now, and NORMALLY, I received EXCELLENT customer service. This incident will not stop me from going there because the Livonia Lane Bryant team there is excellent, but I felt this moment was essential to let Lane Bryant Corporate know they have a problem. I stopped going to the Lane Bryant in Southfield, MI, location because of their poor managerial services. In any case, Lane Bryant Livonia knows me by name, so this incident is highly upsetting. I am tooling around the Lane Bryant Livonia store shopping etc., and it is close to their closing time on 11/16/2022. There were a few customers and two workers in the Livonia Lane Bryant store. There happens to be one white older lady and one black younger lady folding clothes and straightening things up. I say the race only because of the incident at the Livonia Lane Bryant store. The white worker asked me why I didn't frequent the Southfield Lane Bryant store, and I told her that there was poor customer service, and that was why I was there (Livonia Lane Bryant) store. She said she's heard that and said you know what "they" call the Lane Bryant Allen Park store. I said No...I didn't even know there was a Lane Bryant in Allen Park. She said they call it the "N*er" store, the

Very disappointed. I’m sure they are glad that I wasn’t mystery shopping today. I walked in pursued for about 20 minutes never once got a hello, welcome to lane Bryant or someone to come up. The place had about 3 other people none of which either were being helped and 2 of whom I spoke to. There were 4 associates all at the front talking to each other and one that looked like a friend of one of the associates. I waited another 10 mins. Made it obvious that I could use a hand. I was looking to spend a couple hundred as I’m pregnant and needed a party dress, new underwear, a few bras and some pants. That was the goal. I had to track someone down who was visibly annoyed and asked for a room who told me all the rooms were open and I could just go in. A manager asked finally after 45 min if I found all I needed but it was just in passing as they moved to the back of the store, when I said yes, I need a little help, she said oh well I’m off now but I’ll tell the others. I waited 15 more mins walking around making eye contact and no one helped me. 5/6/2023 3-4:30p. I bought one bra as proof and when I asked for the discount that was advertised everywhere I was told the bras in clearance don’t count. Ok. I paid and left. I’ll be going to Torrid or...

I spend thousands of dollars shopping at Lane Bryant Stores, but yesterday by far was one of the most humiliating experiences I have ever had in their Livonia store. I know that the city of Livonia is known to be racist, but I've never experienced it in LB until yesterday. When I was trying on clothes the sales associate told me that I needed to remove the earrings from my bra and pay for them. Well, ladies as we all know we use our assets for holdng many things, money, phones and in my case keys. When I pointed out, in frustration, that I'm an educator that spends thousands in this store and had $800 worth of clothes "Why would I steal a pair of dam* earrings. The sales associate blamed her cold for her inability to see and her poor judgment . COMPLETE GARBAGE!!!! She also must have told the other sales associate that I had earrings in my bra because as I was finalizing my purchase she asked if I was going to pay for my earrings. I once again stated what earrings. I don't have any dam* earrings. If I didn't have many REAL WOMEN DOLLARS I would've never purchased ANYTHING, ESPECIALLY AT THIS STORE!!! I WILL NEVER PURCHASE ANYTHING ELSE FROM THIS STORE!!! THE SALES ASSOCIATES LAST NIGHT WERE IGNORANT, RUDE, UNPROFESSIONAL &...