Windsor — Local services in Lone Tree

Dear Windsor Corporate Team,

I am writing to formally express my disappointment and concern regarding an incident that took place on September 12, 2024, at one of your stores during my visit with my 14-year-old daughter to find a homecoming dress. The experience we had with one of your employees was extremely upsetting and unprofessional, and I believe it warrants your attention. From the moment we entered the store, this particular employee addressed us in a rude manner, informing us multiple times—despite our clear acknowledgment—that we could only try on six dresses. My daughter politely responded “yes, thank you,” yet the employee repeated the rule unnecessarily. When I assured her we understood the rule, she curtly replied, "Well, rules change every day here." Her tone and behavior were both inappropriate and made us feel unwelcome. Before my daughter even had a chance to try on her dresses, the employee asked someone else to count them. At this point, I calmly asked her why she seemed to be in a bad mood and was treating us this way. In response, she raised her voice and stated, "I'm telling you the rules," in an explosive manner, and then proceeded to call security on me without justification, leaving my daughter alone in the fitting room. I felt that this action was highly uncalled for and put us in a vulnerable and stressful situation. Given the history of discrimination in similar circumstances, where minorities are often wrongfully targeted, I began recording the incident for my own protection. However, the employee then began spreading misinformation to other customers, telling them that I was recording them without permission, which was not true. As a mother and a customer, I believe that no one should have to endure such hostility and lack of professionalism, especially in a family-oriented environment where the customer experience is so important. I am deeply concerned that an individual with this demeanor is representing your brand, and I strongly believe that this incident reflects poorly on the Windsor company as a whole. I am requesting that this matter be investigated, and I would like to know what steps will be taken to address this employee’s behavior. I believe an apology is warranted, and I hope that corrective action will be taken to ensure this kind of incident does not happen to other customers. She refuse to give me her name. the shift time was 5:10 pm the security guard me outside until my daughter came out making me feel like a criminal.

I look forward to hearing from you soon and hope that this situation can be resolved Park meadows Denver Colorado [Date of Incident: September...

Drove nearly an hour and half to go to this store to look for Homecoming dresses. When getting there, there was a line out the door and a worker only allowing a certain amount in at time. Which was fine. We waited about 30 mins, went inside, picked out 5 dresses which took less than 10 mins. We got in line for the dressing room and waited for about 5 mins when a worker came up and said they already made the last call for dressing rooms and we wouldn’t be allowed to try on dresses. I asked her why they were having people wait in line outside without telling them this, in which she replied that she just told the girl at the door. Considering you’re controlling the entry into the store, maybe telling people at the door should have been done before cutting off dressing room access. We were in the store for about 15 mins and never heard a last call. Mind you, we were in line for the dressing rooms a full hour before the store’s closing time. When I asked where the last person for the dressing room was at, she pointed to someone three girls ahead of us, which means those three people didn’t hear a last call either. Just such a terrible way to do business! She said we could just purchase things and return them as long as they weren’t final sales. Not really feasible for us living so far away. Both workers, the one at the entrance and the one who told us about the last call were completely unpleasant. A bad experience all...

Was standing in line to checkout (browsing the jewelry) when I saw an employee mouth while walking to the back and looking at me “keep an eye on her” to the other standing at the register, then said “oh, never mind” as I proceeded to the register to check out. I shop here often, and was quite offended because I have worked retail at this mall, and we were always taught to not profile, or say those kinds of things near the customers, for this exact reason especially when I gave them no reason for suspicion. You guys need better loss prevention, and profiling training because that was very unprofessional, and I won’t be back to this location...