Boneshaker Electric Bikes — Local services in Los Angeles

We did not have a good experience. The day we rented the weather forecast was for showers. When we arrived at the appointed time (noon) the store was shuttered and locked. We waited for a half hour and then left.

I wrote boneshaker that day asking what had happened. They replied the following day and said they had closed because of the weather.

No one had contacted us to tell us they were closing and so we drove their needlessly and waited around for a half hour

Since they did not initiate a conversation about a refund, I then wrote and asked for our money back. They replied we could have a credit or refund. I said I would like a refund as we were no longer in California.

I waited three weeks and saw no refund on my credit card statement. I wrote them again. They replied promptly and said that if I wanted a refund I would have to file a claim with my credit card company to dispute the charge, and they would not argue against it. This seems a very strange refund policy.

I contacted my credit card company and they will now dispute the charge. According to the credit card company It can take up to 3 months or longer to settle a claim this way even though boneshaker has said I am entitled to a refund.

I have made this as factual as possible and you can draw your...

Rented 2 bikes with my kid , asked the guy how much paid him money signed a waiver, gave my id, he gave us bikes and sent us on our way, about 3 miles in my bike breaks and rear wheel locks whole thing is rusted out and in bad shape , call the number on the bike 15 times to a mailbox is full message , try to walk bike back but with rear wheel locked it’s impossible and the thing weights like 100 lbs to lift the rear wheel up all the weight is in the back , walk back back guy doesn’t give me a refund and holds my id hostage I had to go get the police to get my id back. Guy then said the number on the bikes is the company number and they don’t answer on Saturdays. It’s a Saturday he never gave me any other number to call

Not only did I have to walk back 3 miles and chase my kid on the bike he was on , I didn’t get a refund , got my id held hostage , and was told it’s my responsibility to stay with bike , and made up that he gave me a phone number to call.

Never...

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