Hotel Per La, Autograph Collection — Hotel in Los Angeles

This is a very long review, but it's definitely worth the read. It explains how absolutely fantastic the staff is and why you should stay here.

From the moment we showed up at the hotel, I knew I chose the right place. As we walked up to the hotel the doorman opened the door and greeted us. My jaw dropped as we walked into the lobby, and looked around at the sitting area and the restaurant/bar. The hotel is absolutely beautiful! All of the architecture is gorgeous and the attention to detail, and the interior design/decor is top notch. I love old buildings and would love to know the history of this building.

I believe the gentleman's name that checked us in was Theo. He was so personable, kind, and welcoming. He gave us all the information we needed about the hotel and the area. He also gave me a little gift for it being my birthday celebration. So thoughtful!

My friend and I were supposed to stay at the hotel for the weekend. While we walking to dinner that night, my friend stepped into a open sewer hole on the sidewalk next to the DTLA library. We ended up taking an Uber back to the hotel because she couldn't walk and put any pressure on the foot.

When we got back to the hotel, the doorman was SO kind. I think his name was Joe. He helped me bring my friend into the lobby and he went and grabbed us a wheelchair while I ran to the bar to get a bucket of ice for her ankle/foot. He helped us up to the room and said we could keep the wheelchair for the night in case she needed to get around.

We were hoping that in the morning she would be feeling better and be able to walk on it. The next morning she tried to walk and she couldn't even put pressure on it. We made the decision to check out early and go to urgent care.

While we were checking out that morning I explained the situation to the young woman at the desk and asked her if there was any way I could get the points back that I used, or an overnight night stay credit at the hotel since we we're supposed to stay another night. She told me she would tell her manager about the situation and see if something could be done since this was a completely unforeseen circumstance/emergency, and she also gave me the email to the hotel and told me to write them about the situation and that it would be sent to the appropriate person.

I am really sad that we had to cut our trip short. We chose here to have a fun staycation for my birthday where we could stay at a beautiful hotel, walk everywhere, check out DTLA, go out to eat at some great restaurants, and hang out at the pool, but apparently the universe had different plans for us. 😔

I'm hoping I can get a credit to come back and make up for the time we missed. I really loved it here. It is an absolutely gorgeous hotel and ALL of the staff were so lovely and amazing!

Thank you to all the front desk people for making us feel welcome. Thanks to Joe for getting us a wheelchair and helping us out so much. Thank you to the bellman that helped us with our bags and out to the Uber when we had to check out the next morning. Thank you to the bartenders that refilled the ice bucket for me multiple times.

EVERYBODY did such a great job, and we are so grateful for all of the kindness and help that we received during our short stay. 💞💞💞 I will definitely be back! 5 stars all around! ⭐⭐⭐⭐⭐ Keep up the...

This hotel picks form over function consistently enough that it’s just a pain from start to finish. It looks nice if this is your type of design but you will get quickly frustrated living in it.

I’ll list out the annoyances, which I understand that for a lot of people this will not matter as much to them, but for others, this will help keep you from having a bad experience yourself.

The room: the doors hit each other and you have to close one to use the other, the light switches are electronic buttons instead of switches so they are annoying to use, the hand soap is a bar of soap, which always feels weird (just use a liquid pump), not enough towel hooks, it is not a true king bed (70” instead of 76” wide), the couch is not something you would want to sit on and it’s too shallow to place your luggage on, also I was on the second floor and heard the people waiting outside a club talking until 2am (use soundproof glass).

Check in is at 4pm, which is late for an average hotel. In my case that shifted my plans so I had to check in after dinner and a show, which put me in at 11. But the hotel shuts off check-in at midnight so I had to keep that in mind. Just another frustrating part of the experience. This also probably impacted what room they assigned me. I paid for an upgraded room because I try to avoid the rooms that have the lowest user experience, but they probably just gave me what was left over. I don’t blame the staff.

The signage around the hotel is absolutely nondescript or nonexistent in many places where it could be very helpful for someone’s first time walking through an unfamiliar space. Once you’ve spent a day there, then you’re fine, but all it would take is for a manage to put themselves in the shoes of a newcomer and they would quickly see where the hotel is missing the mark. For instance, put signs at the end of hallways to say where the elevators are!

The neighborhood is absolutely horrible. For those that are familiar with LA then they will say “duh, it’s downtown LA” so I’m writing this to those that are tourists like myself. Do not walk even a few blocks to get coffee unless you want to walk around piles of human sh*t and people openly peeing on the sidewalk. I’m not exaggerating.

All that being said, the staff was great. They were friendly and readily available to answer my questions.

I blame my experience on the design firm that Marriott hired for whenever they last did a remodel and I blame the management, whomever they are. And not the most immediate manager to the customer (because the quality of the staff is so great) but the higher ups in management. They obviously...

I recently stayed here after finding this hotel through Tik tok , the room was beautiful and it’s perfect for couples . I can’t say the location is top tier considering it is downtown and you tend to see the strangest things in downtown areas , but there was a lot of restaurants nearby . I would just be mindful of my surroundings,as you would be with anywhere you travel. During check In I was notified that my room wasn’t ready , but they had a different accommodation available, I paid for a deluxe king room with a city view ,and I was not happy with the view that I had . I was literally staring at the building across the way , given the fact that I was paying $1000 for a 4 night stay at this hotel I was not pleased with the view. I called the front desk to remedy my situation, I was told that because many of the buildings were high rise that was still considered the city view . I went and had lunch to relax myself. As I returned I mentioned my disappointment with the room to another front desk employee ,she was more than happy to give me a better room, with a better view, I regret not catching her name I know her hair was dyed a orange/red color , I appreciated her for not giving me a excuse and actually attempted to find a solution. I was notified about the $35 food credit, but everything associated with the hotel opened late and closed early due to it being thanksgiving, so I never got to use the credit. I also ended up with a bunch of key cards because my keys would just stop working despite me having a four night stay . The temperature in the room remained oddly cool , I usually prefer cooler temps ,and I attempted to warm the room up multiple times to avail. So that was kind of annoying. The water in the beautiful bath tub was luke warm, and left me freezing after 15 mins, so that was definitely a bummer , because who can relax in a cold room and a cold bath. The mini bar was fully stocked , but be prepared to pay for whatever you eat or drink . I received two complimentary glass bottles of Evian water (yuck) plus a large size bottle of Evian , since I don’t consume alcohol. Also if you order through a food delivery service , you will have to go down and get your food yourself. They also will bring a bucket of ice up to your room if needed. Overall, despite the small minor imperfections, and annoying moments , I enjoyed my stay at this hotel , I will definitely return if I ever want to take a mini get...