Equinox Downtown LA — Local services in Los Angeles

Disclaimer: I am 23 years old and have never been motivated to be a Karen and write a bad review, but this last instance with this location annoyed me so bad.

I've been a member for more than 2 years now, and this location is definitely more private, has an amazing cleaning staff, and has really great instructors like Rocco Stowe, Chrissy Gonzalez, and Jose Alverado. Without these three things, I would've been long gone.

BUT. Management and the front desk show absolutely no appreciation for their members. Here are some reasons:

You're only allowed 2 guest passes per YEAR after paying $265 A MONTH. I understand wanting to be branded as exclusive, but it's not that serious. Can I have at least 5? I've even had some friends get memberships, and even then, I'm only allowed 2 passes a YEAR.

There's only been 1 instance in the 2 years of my membership that I needed to pause my membership for a month, and they charged a $50 fee to my account just to pause it. I emailed management to ask if they could consider waiving that fee, and they said only if I show a letter from a DOCTOR showing that either a family member or I am in the hospital. Like??? Is it that deep? Is Equinox going to go bankrupt if you waive that fee, Franklin?

Lastly, my 13th reason.

My phone was at 3% today, and I go to the gym enough to establish some kind of rapport with the front desk. So in my head, I thought that they wouldn't have a problem if I asked to leave my phone there to charge. As I approached the desk, I saw several unused chargers perfect to fit and revive my dying phone.

I asked, "Hey, can I leave my phone to charge here."

He gave a sassy glance to the "used" charger and said, "sorry, we don't have one available."

You don't have ONE available? What do ya'll use to click away on your personal phones all day? Not even one in the breakroom? Surely, the iPads could survive for 30 minutes without a charger. But no, my phone and patronage are not worthy of any charger at that establishment. Thank you front desk man for protecting valuable corporate assets.

ANYWAYS. I'm positive you'd feel more appreciated as a member at Planet Fitness or even...

Horrible customer service. I'm a former member of equinox and I entered this gym just to find out if a credit that was awarded to me was still on my account. Instead I find out that my account had been charged for 3 months after I cancelled my membership. In their system my account was cancelled due to non-payment. I showed the Manager email correspondence between myself and the sales person I dealt with and he continued to treat me as if I owed his company something. He never addressed the fact that the cancellation was not carried out on their behalf. He went as far to even tell me he could not correct the issue on my account but he could look into it if I wanted to become a member again.

No apology for the mishap on their part but 'hey I can do what we were supposed to do if you become a member again.' At this point after your company tried to steal money from me and you're treating me like I stole something why do I want to be a member again?

On top of that, when I first walk in and ask to speak with the manager the front desk person says yes but another standing next to her say no. All of this while I clearly see a manager standing at the front desk. These seem to be very simple issues to handle but apparently equinox doesn't see...

I have been a daily visitor for years, and have enjoyed the yoga classes daily for three years. The instructors are generally exceptional in that they inspire the exercise - stretching, strengthening and often very tough, depending on the class - but still make yoga seem simple and fun, rather than easy. (Try it, because with time you'll recognize so much progress!) The facility is in a unique location with library views, a private rooftop patio with fire pits, a lemon tree lined rooftop patio just above, a gym bar, and an indoor lounge with cafes and shops just below. There is nothing like it in terms of the breadth and availability of other classes too. It will be one of the most Immaculate gyms you will find, even though I wish they wouldn't vacuum so much. Think green and take the metro or bike if you can because both are also very convenient, just like the validated parking. I rarely review, but because it's closed with coronavirus I have the time, and noticed comments that don't paint as full...